Robert Swift Email & Phone Number

Highly motivated and passionate enterprise professional, with a very strong sense of ownership of everything I am responsible for. Deep understanding of both technical & business aspects of my solutions ensuring I provide the best design and support. Very fast learner. Confident in relationships at all levels.My objective is to be a key member of a talented team, to deliver elegance and be known for excellence.Key Skills & Experience:• Hands on technical solution designer with first class requirements gathering & analysis skills• Innate and proven ability to articulate technical solutions to non-technical stakeholders• Excellent written and spoken communicator in a wide variety of contexts• Thought leadership & direction; decision ownership and alignment to business and IT strategies• Over 15 years as a technical & solution architect, 13 years in retail finance and 2 years in telecoms• Over 13 years working as a supplier to global enterprises covering implementation, support & sales• Proven record of stepping into challenging and highly complex roles across a range of disciplines• Adaptable, inquisitive and a very keen reader & ‘tinkerer’ to help me learn new things• Excellent record of developing relationships and establishing credibility and trust at all levels• Vendor and 3rd party selection, management & direction• Troubleshooting complex issues in high pressure situationsTechnology Experience:• Complete end-to-end Solution & Technical Architecture, primary focus on applications & security, but confident with data, infrastructure & devops; encompassing all aspects of the discipline from user stories & requirements through governance, design, implementation and the iteration, enhancement and support of the solution itself• Hybrid cloud architectural design including cost consideration, fault tolerant ephemeral/stateless application design; serverless computing; secure integration & API design; failure mode analysis• Data modelling across both SQL & NoSQL technologies• Front end user interface design (GUI and voice/VUI) and usability testing• Confident picking up new and unfamiliar technologies including open source software• Governance, UML, design patterns, setting standards & direction for teamsBusiness Domain Experience:• Retail banking, Mortgages, Insurance, Card services, Telecoms, Utilities, Travel, HR & Government• Waterfall, Agile & Kanban delivery methodologies & tooling

Listed skills include Ivr, Solution Architecture, Contact Centers, Call Centers, and 52 others.