Robert Tapp Email & Phone Number

Brampton, Ontario

Supporting and implementing the following applications and platforms:Genesys CTI and Call Routing platforms - trace calls via log files from framework servers or via Genesys Support Phone. Support AIX and Windows server applications for Genesys including GAD, Interaction Workspace, Config Server Proxies, Stat Servers and SIP Servers - troubleshoot application issues via log files and other software tools.Virtual Hold Technologies application, outbound and CTI connections.AudioCodes Mediant 8000, Mediant 4000 and Mediant 1000 0 configure and maintain gateways via EMS application and PuTTY sessions. T1 connections to remote and 3rd party sites - including installation and maintenance of DS3 MUX equipment.

Support and implement applications and hardware for the following applications and technologies:Rockwell ACD and peripheral servers, including InfoMart (reporting DB), Enterprise Platform (administration application server) and Enterprise Reports (Business Objects).Avaya ACD vectors and hardware - including CMS application support.Cisco IPCC express scripting and hardware - design, test and implement call flow strategies and scripts to handle calls based on current call volume.Cisco Call Manager - administration of phones and dial plans.Cisco Unity Voice Mail - creation of mailboxes and call prompter menus.

Support and implement applications and hardware for the Rockwell ACD and peripheral servers, including InfoMart (reporting DB), Enterprise Platform (administration application server) and Enterprise Reports (Business Objects).Design and implement call routing based on customer needs. Installation and maintenance of all ACD hardware, including phone sets, T1 circuits, and ACD system cards.

Toronto, Canada Area

Support and implement applications and hardware for the Rockwell ACD and peripheral servers, including InfoMart (reporting DB), Enterprise Platform (administration application server) and Enterprise Reports (Crystal Info).Installation and maintenance of Transcend ACD for small business, including interconnection to various PBX systems, T1/phone line connections.Design and implement call routing based on customer needs. Installation and maintenance of all ACD hardware, including phone sets, T1 circuits, and ACD system cards.

North America (Constantly Traveled)

Duties consisted of:Installation of all ACD hardware, including core hardware/chassis and operating system.Installation and configuration of all peripheral application servers including InfoMart database on Oracle (both Windows and Solaris based), InfoView Control System.Installation of all phone sets and display boards.Connection, turn up and testing of all T1 circuits.

Business Administration And Management, General, In Progress

Have completed the following courses for this CIM program: Leading Teams Finance (LDS) Business Writing Strategies Business Law Financial.

Project Management Certificate, Project Management

Graduated Spring of 2016 with Honours. Excerpt from course description: "Sheridan College is recognized as a Global Registered Education.

Electronics Engineering Technology