Robert Taylor Email & Phone Number

Charlotte Metro

• Establish and lead a business systems analysis community of practice to align approach, develop guidelines, standards, processes, etc. for this function
• Supervise the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations
• Coordinate technology projects and serves as a team leader, member, and liaison for various departments and projects as a point of contact. Providing service excellence and consultancy role for stakeholders.
• Manage projects by generating project plans, determining project goals and strategies, monitoring and obtaining status updates, coordinating resources, tracking expenditures, and managing vendor relations
• Handle implementations by collaborating with the technology team and customers, cooperating with training personnel, and assisting technical writers in document organization. Enforces policies and procedures related to.
• Perform business analysis and additionally ensures systems are meeting business requirements. Identifies scopes of technology solutions, research problems, documents customer solutions, creates and submits.

Finance Department - Business Systems Division

• Serve as the Division’s Lead Project Manager, facilitate meetings with vendors and customers to discuss project status, which includes key accomplishments, issues and risks, and next steps.
• Coordinate and manage program activities, allocate duties and responsibilities to team members, perform project planning and resource planning and assign tasks while also performing business/systems analysis and.
• Led efforts for Charlotte Water Customer Service Field Services Application Service Suite upgrade.
• Led efforts to develop business requirements and deployment of Field Service Tablets for Charlotte Water Customer Service Operations.
• Co-Led efforts to implement the Multifactor Authentication for Charlotte Water Customer Service Operations. Facilitated meetings with City I&T Network Team to track and test process changes for resolving issues with.
• Currently leading an effort for the Charlotte Water Mobile Web Strategy Consultant RFP Project; collaborated with the Executive Leadership Team and various Division Sub Selection Team Members within the City of.

Shared Services/ Resource Management Division

• Direct team of 3 employees and contractors focusing on process improvements and deployment efforts.
• Served as Project Manager of the City’s IT Infrastructure Consolidation of all aspects of Technology Infrastructure including personnel, Server Management, Storage Area Network, Network Management, E-mail systems.
• Work with various IT and Business teams to document and improve Network Operations Center (NOC) Support activities. Represent Information Technology Center of Operations (ITCO) in regards to projects going through the.
• Led the efforts to design a power system to support all automobile installed electronic devices for the Charlotte Mecklenburg Police Department. The new power distribution system was installed in 700 law enforcement.
• Coordinated a cross-functional team to implement a Build to Run Transition Process to focus on release readiness.
• Led the fleet fuel study project. Coordinated monthly meetings with all maintenance shops, University of North Carolina Charlotte (UNCC) Engineering College, and the City’s directors. The oil analyzer savings for the.

Salisbury NC

• Developed and implemented space planning strategy. Determined business space needs, including equipment layout and installation for four facilities
• Evaluated and implemented process improvements for operations. Oversaw testing programs for both Alcoa and competitor product evaluations through assembly processes. Provided project engineering support to.

Greenbelt, Six Sigma Green Belt Certified

Mba, Master Of Business Adminstration

Bs, Electrical Engineering Technology

Activities and Societies: Omega Psi Phi Fraternity Inc.