Robert Thomas Email & Phone Number

Kansas City, Missouri Area

Overland Park, Ks

Citrix Administration for Ericsson

• Systems Engineer – February 2007 – October 2009. o Managing Windows and Citrix Infrastructureo Supporting all aspects of server implementation, maintenance, and planning including cost justification gathering requirements implementing hardware Operating System third-party applications o Supporting Windows 2000 Server, 2003 standard and enterpriseo Manage and maintain 2 parallel Citrix environments including one farm with Presentation Server 4.0 serving published applications to desktops and thin clients, and another farm running Citrix secure gateway serving web clients published applications in a DMZ environment on virtual servers.o Responsible for Citrix hosted environment, implementing new/upgraded infrastructure, and provide 2nd tier Citrix support.o Engineered and implemented Citrix 4.0 Secure Gateway, Web Interface and Presentation server infrastructure.o Implemented a number of projects rolling the Citrix environment out to numerous medical environments and 24/7 on-call duties supporting an 80 servers and 1000+ user Citrix farmo New application testing and certification, Citrix farm/architecture designo Managed software and security updates on Windows 2000/2003 serverso Closely monitored all clients’ servers to ensure optimal uptime and overall functionality. o Installed Cerner Millennium software suite on new and existing servers.o Traveled to client sites to provide onsite support for new software integration.o Served on the WebSphere SME committee to support installation of Care Mobile, Patient Keeper, and Specimen Collections.

o Identification of Network growth requirements and/or changes through interpretations of forecast data, traffic data, network performance data and changing customer requirements.o Guided the optimal deployment of all Lucent 5E switch equipment and Tellabs equipment in several regional markets.o Wrote and executed network plans to meet capacity needs as well as budget objectives and reduce overall cost. o Served as a SME to develop and maintain a network planning tool used companywide to make switching assignments and perform capacity studies. o Traveled to switch sites to audit current hardware and write plans to redistribute excess hardware, ensuring all capacity was utilized in such a way to reduce capital spend. o Coordinated and redeployed excess hardware that lead to a savings of over $25,000,000.o Mentor for new engineers managing Lucent platformso Working with various Vendors to secure switching equipment at discounted prices

o Developed and supported the FACTS system using Cold Fusion and SQL. o Wrote new queries as needed for Ad hoc reports.o Reviewed and updated existing code to improve performance and meet the changing needs of the company.o Created and maintained user accounts. o Provided help desk support to 2000+ users on a daily basis.o Provided application documentation and training for the user group community.o Met weekly with developers to ensure integration across the company was being achieved.

o Conducted market level analysis to determine current and future capacity demands based on forecast data.o Coordination of telecom engineering requirements relating to access providers, operations, translations for all cell sites in several regional markets o Wrote and executed network plans to meet the capacity needs as well as budget objectives and reduce overall cost. o Conducted weekly calls to ensure the new capacity was in place in time to meet customer needs.o Worked with developers on a new network planning tool to make switching assignments and perform capacity studies. o Created reports to validate database integrity against actual switch assignments

Mba, Business Administration

Bachelor Of Science (Bs), Biological/Biosystems Engineering