Robert Thomas Email & Phone Number

Horsham, England, United Kingdom

East Sussex, England, United Kingdom

 Govern the use of deemed consent to ensure both compliance and consistency are in line with the current policy and guidelines.  To support all our key stakeholders, within the Ethernet journey.  Provide coaching and guidance through multiple platforms.  Working within a compliant team in a regulated industry. Ensuring delays are correctly approved.

Brighton, England, United Kingdom

Working with CPs, particularly BT Wholesale, to ensure their questions and queries were dealt with in a timely manner. Escalating jobs internally to progress work, anticipating issues.Managing the team during this period and changing BT Wholesales perception of its service team.Team leadership role also during this period.Assisting the team to meet its.

East Sussex, England, United Kingdom

Order management of Ethernet circuit orders, keeping customers updated, providing great customer service.Working directly with Level 3 Communications (Now Lumen Technology) on their most important jobs, involving direct calls, bi-weekly updates, escalation with OR suppliers / field teams to progress jobs.Ensuring the team met daily targets, managing queues.

West Sussex, England, United Kingdom

Covering Team Manager role, dealing with higher level escalations from customers, escalating with Openreach, liaising with BT retail higher level managers, dealing with day to day team issues. Performing Quality Checks on team members and providing feedback or coaching as required.Ensuring daily workload was covered over the team.