Robert Thomason Email & Phone Number

United States

To work with the guest to provide an exceptional experience when purchasing a BMW. This job requires: computer skills, product knowledge,networking abilities, and a need to be persuasive.

Charlotte, North Carolina Area

* Ensure complete guest satisfaction* Jewelry sales in all areas of store* Control shipping and receiving of all customer repairs* Quality control of all customer repairs* All guest communication involving customer repairs* Merchandising all display cases

Charlotte, North Carolina Area

* Department Manager at a store exceeding $6.5 million in sales* Drive sales team to exceed sales goals and corner the market in luxury goods* Lead sales calls with team members to establish sales and customer retention goals* Recruit and develop sales team members* Create and direct sales team training and development programs

Charlotte, North Carolina Area

* Achieved store sales beginning at $900 thousand to over $1.6 million during the last full year in position* Directed and supervised employees engaged in sales, and inventory control* Accountable for achieving same sales standards as associates* Completed weekly work schedules according to payroll policies*Trained all staff to deliver outstanding customer service* Worked with the District Manager to formulate and build the store brand* Coached sales team with communication issues in a tactful and effective manner*Addressed and resolved all escalated customer service opportunities

Greater Memphis Area

* Directed and supervised three marketing teams in a 90,000 sq ft flagship store* Completed weekly schedules according to payroll policies* Trained and supervised a team responsible for all signage including: regular, clearance, and sale pricing*Conducted several strategic initiative projects to include the introduction of new brands and products*Coaching and developing entire store team during rotating Manager on Duty shifts* Addressed and resolved all escalated customer service opportunities