Robert Thompson Email & Phone Number

Ocala, FL, US

United States

The Villages, Florida, United States

· Implemented Lean principles (5S, Kanban, Root Cause Analysis) to add value to customers, minimize waste, and increase profit. · Managed hiring, scheduling, and training of new employees to meet changing business needs. · Processed daily invoices and return credits using Korber One to increase stakeholder satisfaction. · Partnered with Supply Chain.

Induction/Multis· Implemented cross-functional training and rotation in Induction to prevent burnout and reduce attrition. · Increased Outbound Multis pick rate by 10% through positive coaching, job instruction compliance and focus on quality. · Exceeded daily plan goal by 5.5% in Induction through personable engagement and transparency of company.

Ocala, Florida, United States

• Onboarding & Retention: Successfully onboarded team members from entry-level positions to network directors, reducing site attrition from 4% to 1.4% by collaborating with Senior Teams and HR to implement motivational.
• Training Development & Safety: Designed and tested visual training guides that enhanced productivity and safety across the network, leading to a 40% annual reduction in safety incidents through proactive risk.
• Process Improvement & Auditing: Acted as a liaison between training and operations, driving process improvements across all functions. Conducted FC process audits to identify inefficiencies and develop solutions to.
• Leadership & Mentorship: Led a Kaizen team focused on the Induction department, achieving a 19% reduction in inefficiencies, resulting in annual savings of $240,240. Mentored team members on life safety protocols.
• Training Coordination: Partnered with operations to schedule process training for 320 team members on the day shift, ensuring comprehensive onboarding and skill development. Managed training expectations for new team.

Ocala, Florida, United States

• Lead on the floor training with new Team Members to ensure successful onboarding.
• Identify and fill training gaps for seasoned Team Members.
• Trained exempt Leaders on process execution to ensure full understanding.
• High performing Team Member for Singles Pick and Replenishment.
• Audit Outbound pick path processes to ensure compliance to Job Instruction.

The Villages, Florida

• Governed a $2.5 million perishable inventory budget.
• Headed a team of 17 Associates to provide hospitality services to 192 patients.
• Procured food, beverage, kitchenware, and cleaning supplies for the Dietary Department and Public Dining Cafés.· Partnered with Hospital Senior Leaders for events and catering. · Managed overall food safety for the.
• ABC Analysis: Prioritized high-value inventory items to optimize purchasing decisions and stock management, focusing on critical items first.

Florida, United States

· Oversaw $35 million worth of freight and merchandise.· Guaranteed daily inventory compliance for receiving and put-away.· Collaborated cross-functionally to ensure the receiving team and stock team exceeded daily KPIs.· Utilized Customer Relationship Management (CRM) software to enhance customer interactions. · Trained and educated the stock team to.

New York, United States

• Client Relations & Sales Support: Booked and fulfilled appointments, cultivated long-term relationships with investors and vendors, and assisted the General Manager in training and leading the sales team to achieve.
• Customer Experience & Value Delivery: Engaged stakeholders with a service-oriented approach, emphasizing quality and value to enhance customer loyalty.
• Conducted face-to-face meetings to connect benefits to customer needs, driving patronage.
• Data Management & Financial Transactions: Managed Customer Relations Management (CRM) data, performed data entry involving sensitive personal information, and processed credit and debit card transactions securely and.
• Team Leadership & Operations Oversight: Led the housekeeping team in meeting daily operational goals, ensuring a clean and welcoming environment for all guests.

Manhattan, New York, United States

• Inventory Management & Cost Control: Managed a $25 million inventory, overseeing the shipping and receiving of food, beverage, and merchandise.
• Organized warehouse inventory to efficiently supply service stands, processed detailed inventory and P&L reports, and implemented cost-reduction strategies.
• Team Leadership & Development: Built and led high-performing, goal-oriented teams, including training and supervising a 15-member support staff and coaching a 75-member operations team during concert seasons.
• Trained fulfillment teams in Powered Industrial Truck Equipment operations per OSHA standards.
• Operational Efficiency & Compliance: Managed concession stands in accordance with NYC Department of Health regulations and maintained compliance through regular training and adherence to health and safety standards.
• Proficient in EATEC requisition and inventory systems for data entry and tracking.

Bronx, New York, United States

• Community Engagement & Relationship Building: Developed and maintained strong community ties through physical education, social gatherings, and sponsored events, enhancing public awareness and fostering inclusive.
• Event Coordination & Inclusivity: Assisted in coordinating athletic tournaments across various sports, engaging inner-city youth, the elderly, and special needs groups to promote active lifestyles.
• Safety & Policy Management: Informed guests of State Park policies and procedures, ensuring a safe and welcoming environment for attendees of all ages. Maintained gymnasium, recreation center, and fitness room.
• Crisis Prevention & Health Advocacy: Supported crisis prevention classes aimed at creating a healthier, more resilient community culture, emphasizing the importance of practical solutions in high-pressure situations.

General Equivalency Diploma, 12

Music Business

Education record

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