Network troubleshooting Certified Sophos firewall engineerAssist customers with any and all IT issuesActive Directory/GPO managmentDNS configurationDHCP configurationSecurity breach remediationVMware instance provision and maintenanceTriage tickets that are escalated from the help deskPractice, maintain, and implement best security practicesExtensive VPN configuration experience with multiple vendorsDeveloping and auditing documentationO365 migrationAdvise customers on recommended upgrades and patchesProvide application and vendor supportSSL certification renewal

Provide technical assistance to customers.Activly predict and remedy TCP/IP problems.Create, review, and implement network configurations.Work with engineers, software developers and customers to identify, troubleshoot, and resolve gateway/network issues.Provide installation assistance to both customers and field service technicians.Coordinate tasks and manage workflow of multiple vendors to solve customer needs.Document all tickets with accurate and current information.Monitor multiple networks and proactively identify potential issues.Keep current with software releases, known compatibility issues, equipment configurations, and network protocols.Assist engineers with development and testing.

Main support contact for 40 office personnel and 100+ warehouse workersInstalling and configuring CISCO switches and routersFixing PC hardware and software related issues for the entire warehouseReceive and process store ordersTraining new staff on our system and infrastructureRemote desktop assistanceInstall, configure, and maintain numerous printer typesFlashing and rolling out new PC’s for usersResponds to and escalates Help Desk ticketsCreating triage documentation for disaster recoveryResolve users access and credential issues