Dedicated and results-driven IT engineering and operations management professional with 20+ years’ experience in the administration, support, and troubleshooting of large-scale systems with a focus in network stability, automation, and security. Highly coveted blend of business acumen and IT technology expertise to best represent the voice of the end user. Calculated risk taker to get processes moving quickly in transforming ideas into action that translate into concrete operations plans in keeping businesses viable in fiercely competitive consumer markets.Well regarded for delivery exceptional customer service and client support. • Consistently promote excellent relationships with clients, vendors and partner organizations based on earned trust and respect.• Serve as a strong influencer amongst c-suite executives, key stakeholders, opinion drivers, and thought leaders.• Robust reputation for clearly and effectively communicating to audiences from a variety of cultural, educational, and economic backgrounds; bilingual English and Spanish.• Lauded as a leader in galvanizing technology teams to embrace a singular vision and oneness of purpose; well-respected for making staff training and mentoring and high priority.• Proven capacity to deliver complex projects on-time and within budget despite shifting priorities, demanding expectations, and stringent deadlines; largest project budget managed valued at $5M+.