Robert Torrez Email & Phone Number

United States

San Antonio, Texas, United States

Nashville

Calculate premiums of different types of insurance based on risk assessmentCustomize insurance plans to meet needs of customersSell a multitude of insurance policies to customersSeek out new clients, generate lists of prospective clients, and develop clientele through networkingAct as liaison between underwriter and customerConfer with clients to obtain and provide information when claims are made on a policy

Nashville, Tn

Frontline Customer ServiceCreate KPIs for the Guest ExperienceManage Guest Surveys and AssessmentsManage customer inquiries, requests, and complaintsManage online customer inquiries, requests, and complaintsMaster of Ceremonies for Plaza Mariachi events spoken in English and SpanishPrimary Point of Contact for all Special EventsBilingual translator and interpreter for Spanish speaking guestsGuest Liaison for Live Entertainment: Supervise Craft Services and manage… Show more Frontline Customer ServiceCreate KPIs for the Guest ExperienceManage Guest Surveys and AssessmentsManage customer inquiries, requests, and complaintsManage online customer inquiries, requests, and complaintsMaster of Ceremonies for Plaza Mariachi events spoken in English and SpanishPrimary Point of Contact for all Special EventsBilingual translator and interpreter for Spanish speaking guestsGuest Liaison for Live Entertainment: Supervise Craft Services and manage payment delivery Show less

Nashville, Tn

Frontline Customer ServiceManaged Customer inquiries, requests, and complaintsManaged incoming and outgoing callsProgram Liaison for HFF community partners and non-profitsPrimary point of contact and coordinator for all special eventsData EntryTranslated and Transcribed Case Details for HFF Legal Team

Nashville, Tn

Handled 1st and 3rd party injuries complete policy interpretations to verify coverage,Contact policyholders and claimantsCompleted Recorded Statements, Investigate facts of loss, Determine liability, Discuss and evaluate policy coverage.Complete and send Reservation of Rights, Identify claim exposure and request proper triage if above claims authorizationAssign proper inspection type for damages vehicles and property, Properly reserved files to reflect property damage and bodily… Show more Handled 1st and 3rd party injuries complete policy interpretations to verify coverage,Contact policyholders and claimantsCompleted Recorded Statements, Investigate facts of loss, Determine liability, Discuss and evaluate policy coverage.Complete and send Reservation of Rights, Identify claim exposure and request proper triage if above claims authorizationAssign proper inspection type for damages vehicles and property, Properly reserved files to reflect property damage and bodily injury exposureSend out status letters as necessary to advise parties of what is needed to bring file to closure regarding liability-Administrative Assistant- Assist Adjusters with Spanish interpreting Production Reporting Assist Adjusters with file handling Show less

Nashville, Tn

Prepared and managed the budget for Partner Care (Departmental)Prepared Daily and Weekly Reports Prepared Contact Letters for Financial Partners Constant collaboration with Office and Field Staff to increase Financial PartnershipProcessed all Cash/Check/Credit Card/EFT TransactionsSpanish Translations and Interpreting

Nashville, Tn

Claim ProcessingCustomer ServiceData EntryPrepare Daily and Weekly Reports Prepare Contact Letters for Clients and ClaimantsSpanish InterpretingCoordinate with Adjuster and Investigative Staff to ensure claim processingHandle Credit/Check Transactions

Franklin, Tn

Developed and maintained cooperative daily contact with client hospitalsPrepared Daily and Weekly Reports for pending and resolved patient accountsCoordinated with Billing and Investigative Staff to ensure claim processing-CPAR Certified-