Robert Toy is a Senior Desktop Support Engineer. Colleagues describe them as "I’ve had the pleasure of working with Robert since he started at Sthree in the overall support function. Robert is someone who is customer focused and keen to learn new skills. He puts in his time and effort to do the best Job he possibly can. He will come up with ideas to improve or simplify the tasks at hand and is not shy sharing them. When I was working with him, he was the person furthest away from the main support team (in time zones) which meant he had to manage on his own a lot of the time which did not phase him at all. He is a very effective troubleshooter with a vast knowledge of IT-systems and a genuinely nice person. Anyone lucky enough to call Robert a colleague is very lucky indeed!"
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Service Delivery EngineerSthree May 2020 - Feb 2024San Diego, California, United States⦁ Providing 1st and 2nd tier global support to internal SThree staff⦁ Project management of commisioning and decommisoning office(s)⦁ Ensure ISP, LAN Network, Workstations⦁ Meet with stakeholders for requirements⦁ User account management⦁ Active Directory, Azure AD and PowerShell⦁ Ticket management via Supportworks⦁ Utilize Confluence to create and share knowledge base articles -
Sr. Systems ManagerAt&T Mar 1998 - Jul 2017United States⦁ 3rd Tier Enterprise Support of Microsoft Windows NT, 2000, XP, Win7 & Win 10 to 150,000+ desktops/laptops. Hardware, Dell, HP and IBM⦁ As a member of the Outage Resolution team, investigated root cause of enterprise wide issue(s) with Hardware/software vendor(s); collaborative efforts from HP, Dell, IBM, and Microsoft⦁ Managed internal image operating system Alpha and Beta release issues⦁ As team lead managed and participated in large lease rollover projects for call centers⦁ Subject Matter Expert for derivative images using Norton Ghost; Customized images to reduce installation time⦁ Maintained service level agreement (SLA) at 98% exceeding 80% SLA goal
Robert Toy Education Details
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Manufacturing Engineering -
VmwareVsphere 6.0: Install, Configure, Manage ; Vsphere 6.0: Optimize And Scale
Frequently Asked Questions about Robert Toy
What is Robert Toy's role at the current company?
Robert Toy's current role is Senior Desktop Support Engineer.
What schools did Robert Toy attend?
Robert Toy attended Itt Technical Institute, Vmware.
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Robert Toy
Svp, Deputy General Counsel At Thomas Jefferson University And Jefferson HealthPhiladelphia, Pa -
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Robert Toy
Elk Grove, Ca
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