Robert Usrey

Robert Usrey Email and Phone Number

Senior Transition Manager @ Dell
round rock, texas, united states
Robert Usrey's Location
Frisco, Texas, United States, United States
Robert Usrey's Contact Details
About Robert Usrey

Robert Usrey is a Senior Transition Manager at Dell. He possess expertise in it service management, itil, it management, incident management, it strategy and 14 more skills.

Robert Usrey's Current Company Details
Dell

Dell

View
Senior Transition Manager
round rock, texas, united states
Website:
delltechnologies.com
Employees:
270292
Robert Usrey Work Experience Details
  • Dell
    Senior Transition Manager
    Dell May 2019 - Present
    View
  • Rms Corp. (Recruiting Management Specialist)
    Senior Transition Manager
    Rms Corp. (Recruiting Management Specialist) May 2019
    Dell Account
    View
  • Bell Techlogix, Inc.
    Transition Manager
    Bell Techlogix, Inc. Feb 2018 - Feb 2019
    Indianapolis, Indiana Area
    View
  • Csc
    Service Delivery Manager
    Csc Sep 2009 - Jul 2017
    Dallas/Fort Worth Area
    Executive leader with expertise in all facets of IT management, customer service, and global account delivery in IT service delivery. Management experience in collaborating with all members of the organization to achieve business and financial objectives. Instrumental to the successful management of client deadlines and expectations, enhancing productivity, and driving innovative solutions within a global matrix environment. Skilled negotiator, trainer, change manager, and strategist; able to forge solid relationships with partners and build consensus across multiple organizational levels. Technical proficiency in MS Office Suite, ITSM, and Remedy.Highlights of Expertise• Strategic Business Planning• IT Service Management• Account Health Governance• Staff / Performance Management• Contract Development / Negotiations • Project and Program Oversight• Process Redesign / Change Management • Operation / Accounts Management• Customer Service / Problem Resolution• Team Building and Leadership
    View
  • Csc
    Senior Operations Manager
    Csc Aug 2000 - Sep 2009
    Oversaw various accounts, including for AON Corporation and Ascension Health. Executed all aspects of operation management support encompassing Install, Moves, Add, and Changes. Provided leadership in relation to service desks, desktops, networks, multiple applications, security policies, L1, L2 and L3. Maintained focus on monthly SLA/KPIs and working globally with teams from all regions. Led contract management and ensured teams delivered based on SOW.• Delivered onsite and remote desktop support to 18,000 clients in 162 cities.• Managed and supervised junior managers for helpdesks in Montreal and Kuala Lumpur.• Transitioned 598 people as part of an outsourcing deal from a client to DXC, and provided one-on-one, end-user training post-transition.• Coordinated with cross-functional teams to resolve operational escalations, while effectively liaising with management.
    View

Robert Usrey Skills

It Service Management Itil It Management Incident Management It Strategy Vendor Management Service Delivery It Outsourcing It Operations Service Management Integration Program Management Outsourcing Data Center Sla Disaster Recovery Telecommunications Cisco Technologies Information Security Management

Frequently Asked Questions about Robert Usrey

What company does Robert Usrey work for?

Robert Usrey works for Dell

What is Robert Usrey's role at the current company?

Robert Usrey's current role is Senior Transition Manager.

What is Robert Usrey's email address?

Robert Usrey's email address is ru****@****csc.com

What is Robert Usrey's direct phone number?

Robert Usrey's direct phone number is +181787*****

What skills is Robert Usrey known for?

Robert Usrey has skills like It Service Management, Itil, It Management, Incident Management, It Strategy, Vendor Management, Service Delivery, It Outsourcing, It Operations, Service Management, Integration, Program Management.

Who are Robert Usrey's colleagues?

Robert Usrey's colleagues are Mzuvumile Ndlela, Suba Pradeesh, David Atkinson, Tom Hamer, Josh Mccormack, Eugene Ong, Abhay Jha.

Not the Robert Usrey you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.