Robert Veit Email and Phone Number

• Altiris Deployment Solution Administrator, Created, Tested, and deployed automated software installation/uninstall packages, using PowerShell scripting as necessary• Created PowerShell scripts to aid with the installation/uninstall of applications on workstations• Asset inventory assessment of all managed devices, software and applications• PaperCut Administrator – Internally hosted enterprise cloud based network print solution, Manage the PaperCut server. Manage Add/remove/transfer of enterprise network printers• Install, configure, and maintain PaperCut application on Multi-Function network printers. Provide print usage data reports as per requested• Dameware Administrator – Manage application server, performed application server upgrades, updated available application licenses, managed and upgraded Client and Agent applications on workstations.• Collaborate and communicate with other IT departments, such as Network, Telecom, and Server teams to implement solutions• Design, build and implement PaperCut and Dameware upgrade projects, for Server application and workstation deployment• Utilize Service-Now Ticketing

• Altiris Deployment Solution Administrator, Created, Tested, and deployed automated software installation/uninstall packages, using PowerShell scripting as necessary• Created PowerShell scripts to aid with the installation/uninstall of applications on workstations• Asset inventory assessment of all managed devices, software and applications• PaperCut Administrator – Internally hosted enterprise cloud based network print solution, Manage the PaperCut server. Manage Add/remove/transfer of enterprise network printers• Install, configure, and maintain PaperCut application on Multi-Function network printers. Provide print usage data reports as per requested• Dameware Administrator – Manage application server, performed application server upgrades, updated available application licenses, managed and upgraded Client and Agent applications on workstations.• Collaborate and communicate with other IT departments, such as Network, Telecom, and Server teams to implement solutions• Design, build and implement PaperCut and Dameware upgrade projects, for Server application and workstation deployment• Mentor other support technicians by providing knowledgeable and experienced answers• Sophos SafeGuard Drive Encryption Administrator, manage encryption policies, end-user certificates, and recovery of encrypted data stored on the hard-drives of all company computers• Work closely with clients possessing varying levels of IT knowledge• Provided customer service, on-site desk side support for workstation issues, follow through with resolution, for all employee levels in-office and remote-office users, including executive level staff.• Design/create requested Altiris database reports, using SQL• Utilize Service-Now Ticketing • Telecom Department liaison for all on-site VOIP phones and Mobile phone issues• Data Networking Department liaison for basic/intermediate on-site networking issues• Create procedural and training documentation for department and fellow colleagues

• Altiris Deployment Administrator - provided automated software installation/uninstall packages, Asset inventory assessment of all managed devices, software and applications.• PaperCut Administrator, managed cloud based network printing, Add/remove network printers, install, configure, and maintain PaperCut server and the application on the Multi-Function network printers.• Collaborated and communicated with other departments, those specifically with other technical disciplines within IT such as Network, Telecom, and Windows Server teams to implement solutions.• Mentored other Desktop Technicians by providing technical guidance with knowledgeable and experienced answers.• Sophos SafeGuard Drive Encryption Administrator, managed encryption policies, end-user certificates, and performed recovery of encrypted data stored on the hard-drives of all company computers.• Provided desk side and remote technical support for daily computer break/fix issues. • Assisted in designing and creating requested Altiris data reports, while using SQL database querying to gather the necessary data/information for the specific report.• Performed daily testing of multiple Video Conference Rooms to ensure the quality and functionality. • Used Service-Now ticketing system to manage assigned support requests.• Liaison for the telecommunication and Windows server teams, as location-specific needs were required for VOIP phones and Mobile phone issues.• Created procedural installation and training documentation for department and fellow colleagues.

• Used Service-Now ticketing system to manage assigned support requests.• Provided desk side and remote technical support for daily computer break/fix issues.• Mentored other Desktop Technicians by providing technical guidance with knowledgeable and experienced answers.• Created procedural installation and training documentation for department and fellow colleagues.• Altiris Deployment Administrator - provided automated software installation/uninstall packages• PaperCut Administrator, managed cloud based network printing, Add/remove network printers, install, configure, and maintain PaperCut server and the application on the Multi-Function network printers.• Enabled and configured BitLocker Hard-Drive Encryption on all company computers.• Liaison for the telecommunication and Windows server teams, as location-specific needs were required for VOIP phones and Mobile phone issues.• Sophos SafeGuard Drive Encryption Administrator, managed encryption policies, end-user certificates, and performed recovery of encrypted data stored on the hard-drives of all company computers.• Collaborated and communicated with other departments, specifically with other technical disciplines within IT such as Network, Telecom, and Windows Server teams to implement solutions.

• Altiris Deployment Administrator - provided automated software installation/uninstall packages.• Installed and resolved problems with various common software applications including Microsoft Office. • Mentored junior and mid-level colleagues by providing knowledge and technical guidance.• Created Knowledgebase Articles of certain policies and procedures• Liaison for the telecommunication and server teams, as location-specific needs require.• Sophos SafeGuard Drive Encryption Administrator, managed encryption policies, end-user certificates, and performed recovery of encrypted data stored on the hard-drives of all company computers.• Accessed Active Directory to unlock a user’s account or to assist with password resets• Used the HEAT ticketing system to manage support requests.

• Provided desk side and remote technical support for daily computer break/fix issues.• Mentored colleagues by providing knowledge and technical guidance.• Altiris Deployment Administrator - provided automated software installation/uninstall packages.• Collaborated and communicated across departments, specifically with other technical disciplines within IT such as Network, Telecom, and Server teams to implement solutions.• Used the HEAT ticketing system to manage support requests.

• Installed, terminated and tested Ethernet connectivity of cat6 and cat5 cable.• Active Directory, add/removed users, unlocked user accounts, reset account passwords, and made changes to Group Policy.• Installed/Configured Windows Server 2000/2003 with application specific requirements.• Provided desktop support for company technicians and customer‘s desktop computers and laptops, pertaining to MS Office application problems, virus infection cleanup, and computer performance enhancement.• Field service administrator for telephony server applications (Nortel Symposium Call Center, Nortel Optivity Telephony Manager, Nortel Webclient, and Cisco Unity Voice-Messaging).• Provided customer service to the customer and end users regarding the immediate issue, and resolution of that issue.• Installed Cisco 2900 series routers, Cisco 3500 Series switches, and Cisco Pix Firewalls, with a simple configuration.• Provided monthly backup service, server break/fix repair, and troubleshooting problems of Windows 2000 Servers and Windows 2003 Servers. • Received assignments through HEAT ticketing system and from a dispatcher.

• Traveled 90- 100% Nationally. • Installated and configured Nortel Carrier Series telecom equipment, with the assistance of a team and required device technical support.• Assisted with the configuration of Nortel Passport 15000 carrier class equipment, which was primarily used for data networking and cell phone communication. • Remote office, received work assignments via email, and submit electronic weekly timesheets. • Provided assistance to other departments that were short-handed for various tasks. (I.e. CDMA equipment upgrades and Fiber cable testing.)• Attended weekly staff conference calls as required.

• Responsible for day-to-day Telemetry Projects (remote monitoring of equipment) for a group of selected cities.• Provided phone support service to the city operations personnel, project managers, and on-site technicians, regarding installation projects that I had designed and pre-ordered specific cables for install.• Responsible for resolving issues that would arise during installation of telemetry connections to equipment, by working with the telephone company (Verizon), design team and project managers to resolve issue.• Established communication links between central monitoring sites and network element rings