Robert Velez Email and Phone Number

Managed Projects, timelines, budgets and staff across enterprise

ManagerManaged 5 diverse departments, 32 people across 5 states successfully.• Proficient knowledge of Service Now tool – Reporting, Knowledge base, Dashboard and the continued use that makes up 40% of my workload via the At Your Service Portal• Improved processes for customer satisfaction based on proactive approach. Improved customer satisfaction feedback by 32% via surveys• Managed teams to implement corporate wide change to include Win7 migration and Outlook from a Lotus Notes base environment.• Resolved major recurring issues by developing a plan for “trend analysis” conference calls with SMEs from all areas of Information Technology.• Developed a unique perspective on the importance of managing resources, schedules, change and quality in such a way that every project contributes to the success of the company.• Vendor and logistical management with receiving and distribution to ensure culpable levels of assets and supplies held on hand.• Designed training procedures for new employees and ongoing projects to improve effectiveness of existing staffManaged and Directed Technical Infrastructure Development Expansion (TIDE) Projects in accordance with Standard Operating Procedures with regards to ITG tasks in infrastructure and print services. Oversight of all enterprise IP conversions from Novell to DHCP networks. Negotiate Primary IT Infrastructure operations through development of multiple cross team integrations. Skills Include: -Problem Solving -Project Management -Budgeting -Forecasting -Technical Expert -Distribution -Inventory Management

Project Managed the on-time completion of critical tasks and activities leading to First Office Applications and other market deployments. Maintained Ad-hoc reports of inventory for reporting forecasts and results to upper management. Responsible for all inventory and operation processes.