Proactively manage dynamic order fulfillment needs and conduct routine analyses to identify development opportunities, resulting in significant process improvements and the successful global deployment of new contracts.Establish and communicate compliance with contractual service level agreements (SLAs), leading to actionable customer-specific metrics that enhance service delivery.Achieved high levels of customer satisfaction through root cause analysis and corrective action planning, consistently exceeding performance expectations and earning recognition in the highest performance band annually.Developed expert-level account management strategies that created strategic partnerships with large corporate clients, empowering sales teams to focus on revenue generation while building strong operational relationships.Designed and implemented standardized global reporting processes, enhancing executive visibility into HP Direct’s performance against contractual commitments.Optimized the Global Care Pack registration process for OEM customers, resulting in a measurable increase in warranty care pack sales alongside hardware purchases.Delivered quarterly business reviews to senior executives, reinforcing HP's commitment as a strategic business partner and enhancing customer perception.Recognized by peers for expertise in Excel and collaboration, contributing to an improved customer experience that differentiates HP in a competitive landscape.

Managed the accurate and timely production of monthly financial statements, including budget projections, channel demand analysis, sell-through rates, and market trends for the Internal Personal Systems Group (PSG).Recognized as the North American Notebook Planner expert in planning, reporting, and addressing business control issues.Automated month-end Profit & Loss reporting processes using newly introduced tools, reducing manual reporting time by 48% and significantly improving productivity.Held overall authority for scheduling, planning, tracking, and risk management throughout the project lifecycle, delivering enhanced profitability and ensuring total customer satisfaction.Collaborated cross-functionally to minimize Inventory Excess and Obsolescence Expenses by 15%, improving product brokering processes and effectively reducing inventory levels.

Acted as the primary liaison for international OEM accounts, defining customer requirements and supporting sales opportunities within assigned territories.Analyzed and communicated monthly and quarterly demand trends to ensure accurate sell-through projections, enhancing forecasting accuracy.Developed and maintained strong relationships with corporate teams to align sales strategies and optimize customer support, resulting in improved account management and customer satisfaction.Achieved 35% growth in territory sales through targeted outreach and effective customer engagement strategies.

Managed relationships with multiple software customers in the Software Solutions Division, ensuring alignment with customer expectations and delivering exceptional service.Quantified customer needs and negotiated contract closures, serving as the primary focal point for customer escalations to resolve issues promptly.Led cross-functional teams in all aspects of software manufacturing and distribution, ensuring customer builds adhered to Statements of Work (SOW) and were delivered on schedule.Prepared comprehensive monthly analyses, providing a "state of the union" overview for the assigned territory to inform strategic decision-making and drive performance improvements.

Provided leadership and tactical direction for business unit processes, enhancing operational efficiency and effectiveness.Developed analytical and financial models for a $400 million account, improving the accuracy of forecasting and budgeting by 25%.Evaluated program performance against established metrics and performance standards, leading to actionable insights that contributed to a 60% improvement in program outcomes.Collaborated with cross-functional teams to implement process improvements, resulting in streamlined operations and enhanced reporting capabilities.