- Develop Human Resources policies and programs for the entire company. - Create and implement internal and external growth strategies- Represent the company in all legal matters with regard to Human Resources, tax, and any other matters as they arise- Ensure legal compliance in all aspects of the business- Manage and administer the company's benefits programs- Create, monitor and analyze company's budgets- Manage all financial reports, forecasts and outlooks- Manage all financial accounts- Act as liaison for all external business partnerships- Supervise all technological aspects of the company

Administered and managed all business and human resources programs at Texas State Billing Services.

- Maintain benefit software system that houses benefits and salary information for all Bon Secours Health System, Inc. employees- Use problem-solving skills to determine root cause and solution, and implement process improvements for a variety of technical issues - Develop training material and curriculum for new members of the HRSC and new HR staff- Identify and correct technical issues with electronic data interface (EDI) benefit files between Benefitfocus and insurance carriers- Identify and correct issues with inbound and outbound payroll data files- Implement and execute cost-saving benefits consolidation and benefit population audits- Act as liaison between HR administrators, corporate level benefit management and third party vendors- Implement, maintain and ensure compliance with ARRA COBRA Subsidy and manage the entire COBRA population- Continually improve processes to make issue resolution more efficient- Act as point of contact for all Human Resource Support Center (HRSC) staff

- Work with population of 15,000 benefits eligible employees to explain benefit options, including 401(k)/403(b) retirement plans, defined benefit retirement plans, health insurance, health and dependent care flexible spending accounts, life insurance, disability, and mental health options- Manage and function as subject matter expert for COBRA administration - Maintain a relationship with benefit carriers and other third party benefit vendors- Assist employees with claims resolution for health, dental, vision, FSA, life and other benefits- Maintain the benefits of the Bon Secours retiree population - Work with HR staff to resolve any issues with employee benefit or payroll

- Administer and manage the SHINE (Serving Health Insurance Needs of Elders) training program- Supervise the daily work of seven SHINE trainers- Provide intensive training to SHINE volunteer counselors on Medicare, managed care, prescription drug coverage, Medicaid, long-term care planning and options, counseling skills, counselor responsibilities including HIPAA compliance, cultural awareness and presentation skills- Assist with writing annual federal grant applications- Develop overall training strategy to fulfill grant commitments - Design and develop all trainings and training updates as needed- Conduct outreach presentations to a variety of audiences statewide

- Provide intensive training to SHINE volunteer counselors on Medicare, Medicare Supplemental Insurance, managed care, prescription drug coverage, Medicaid, long-term care planning and options, counseling skills, counselor responsibilities including HIPAA compliance, cultural awareness and presentation skills- Assist in research of technical updates, including development of training modules- Assist in the development of training materials on Medicare and related subjects