Robert W. Kapfhammer Email & Phone Number

Chicago, Illinois

Most cars come with an app these days. Believe it or not, boats do not. Enter NAUTIC-ON. We are a new IoT company that makes boats smarter. With a marriage of hardware & software, we allow our customers to monitor their boat from their couch. I’m building the customer service department, but because we’re a startup, I could be running reports about product quality one day and fixing broken wires on sensors the next day. Me and my coworkers wear a lot of hats.Software used:• Postman• Salesforce• Slack• Airtable• Microsoft Office 365

Greater Chicago Area

How do I say this politely? I am the whole Technical Writing Department at Life Fitness. Because my manager is in another state and my coworkers are in different locations, I am the only technical writer at the Franklin Park, IL manufacturing facility. And that role comes with more than the responsibilities of a technical writer. I am my own boss. If documents don't get translated and released on time, it's my fault. If I don't attend the meetings and stay up-to-date with our product launches, I am to blame. If I don't interact with engineers and managers, then there's no one to point fingers at but me. Sure, I still write and illustrate, but I do a lot more than that; I self-regulate my productivity.Software used:• Oxygen• Oracle• TeamCenter• SOLIDWORKS• XDocs• DITA• Adobe InDesign CC2018• Adobe Illustrator CC 2018• Adobe Photoshop CC 2018• Adobe Acrobat DC• Adobe Lightroom• Adobe Bridge• Windows 7• Microsoft Office 2016

My official title is Technical Writer, but I prefer Information Architect Consultant. Because of the size of the company, the complexity of Magnetic Resonance Imaging (MRI) machines, and the regulations on the healthcare industry, GE Healthcare has a plethora of subject matter experts who create rough drafts of the necessary documentation. It is my job to make sense of all these documents. I create the illustrations, I design the textual layout, and I maintain the content management system. Software used:• Oxygen• Astoria• DITA• Arbortext• Creo Windchill• Adobe Illustrator CC 2016• Adobe Photoshop CC 2016• Adobe Acrobat DC• Adobe Lightroom• Microsoft Visio• Windows 7• Windows 10• Microsoft Office 2016

St. Cloud, Minnesota Area

As an assistant for the Information Media Department at the School of Education, my responsibilities included recording and editing for promotional videos, creating advertisements, updating the department website, interviewing staff for the newsletter, writing and designing the newsletter, managing social media accounts, and administering computer competency tests.Software used:• Adobe Premiere Pro CC 2015• Adobe Illustrator CC 2015• Adobe Photoshop CC 2015• Adobe Contribute CC 2015• Adobe InDesign CC 2015• Adobe Acrobat DC• OS X Yosemite • Window 7• Microsoft Office 2013

Racine, Wi Usa

Product trainers for CNH Industrial develop and distribute classroom experiences for internal CNHi employees and dealership representitives like service managers and technicians. As a product trainer, my responsibilities included:• Teaching 10-15 students in Racine, WI and Ames, IA• Leading classroom activities• Creating training material• Creating PowerPoint presentations

Racine, Wi Usa

The Product Support Specialist (PSS) is the liaison between two groups of people: manufacturing (engineering, marketing, and plant managers) and the support groups (product trainers, technical writers, and subject matter experts). The PSS participates in platform meetings, compiles information, and dispenses the info among different groups. As a PSS, my role was to gather information from the manufacturing group and give it to the support groups. I also collected questions from the support groups and presented those questions to the manufacturing groups.

Racine, Wi Usa

My name tag said Technical Writer II, but I was much more than a writer at Case and New Holland Construction and Agriculture. I was a photographer, illustrator, web designer, project manager, and a mechanic. And yes, I also wrote and edited. When the engineering department delivered a prototype machine with updates to specialized emission systems, I turned off the computer, changed from collared shirt to coveralls, grabbed my notebook and camera, and started disassembling. Titles:• Technical Writer• Electrical schematic designer• Mechanic • Photographer • Illustrator• VideographerSoftware used:• Adobe Photoshop• Adobe Illustrator• Adobe Acrobat Pro• Arbortext (XML authoring)• Teamcenter (3D modeling) • Sony Vegas• Microsoft Sharepoint• Microsoft Office 2007

Waukesha, Wi Usa

Contractual technical writer for Gehl and Jacobsen. Almon Inc is a technical information outsourcing company that works with manufactures such as John Deere, Harley Davidson, Jacobsen mowers, and CNH Industrial.Titles:• Technical Writer• Electrical schematic designer• Mechanic • Photographer • IllustratorSoftware used:• Adobe InDesign• PaintShop Pro• Adobe FrameMaker• ACDSee

Racine, Wi Usa

Contractual technical writer for CNH Industrial in Racine, WI.Titles:• Technical Writer• Mechanic• Photographer• IllustratorSoftware used:• PaintShop Pro• Arbortext (XML authoring) • Adobe Acrobat

Waukesha, Wi Usa

Created internal test documents for software systems on governmental and commercial plow trucks.Software used:• GIMP• Paint.NET• Microsoft Word 2007

Brown Street Academy

3rd grade teacher

Milwaukee, Wi

I diagnosed and replaced everything from broken fuses to broken engines.

Instructional Technology, Educational/Instructional Technology

Activities and Societies: Graduate AssistantThe acquisition of this graduate certificate proves proficiency with instructional.

Bachelor Of Arts (Ba), Professional, Technical, Business, And Scientific Writing

Activities and Societies: The UWM Post Inc, 8th Note Coffee House

Associate'S Degree, Applied Sciences

High School