Robert Walker Email & Phone Number

Southlake, TX, US

Fort Worth, Texas, United States

• Sourcing Contact:
• Served as the primary contact for Pool Corp Sourcing.
• Acted as the main liaison for Heritage Group Sourcing.
• Coordinated and communicated effectively with Rep Groups.Product Management:
• Handled product-related questions from both within WR Meadows and from external partners.
• Managed production and distribution of the price list.Digital & Marketing Support:

Fort Worth, Texas, United States

• Received inquiries about the company's products, equipment, and services and provided verbal information, test information, or e-mail responses to customers, prospects and intra-company personnel.
• Processed routine customer inquiries and standard correspondence on complaints, deliveries, terms, order changes, service, and related matters.
• Coordinated with other departments in handling purchase orders and providing service to customers and process incoming purchase orders including writing, pricing and shipment tracking.
• Acted as customer liaison between accounting, shipping, production, sales and management. Also act as liaison between outside sales, distributors, contractors, architects and engineers.
• Provided knowledgeable and accurate technical service related to, but not limited to, product knowledge, product troubleshooting, installation procedures, quantity take-off, specification and drawing interpretation.
• Used all the tools provided in order to follow the sales program that has been established by using such programs as Syspro, DDX, CRM, Outlook, Word, Excel, and Spectrax.

• Solicited new business via cold calling, cold emailing and networking.
• Worked with tenant rep brokers and prior clients to extract future business from commercial real estate companies and office park owners.
• Spoke with potential clients about how to save money by using Edson-Neil instead of the competitors and how it would be more beneficial to them.

Richardson, Texas, United States

• Handled both inbound and outbound calls, emails and faxes for both consumers and businesses.
• Assisted customers in a courteous and professional manner while striving for a one call resolution when handling customer care issues, placing orders, tracking deliveries and responding to billing inquires.
• Used problem-solving skills to identify and resolve customer issues including repairs, warranty information, product information, product instructions and ordering parts by listening to the customer and identifying.
• Thrived in a fast paced environment that required extensive working knowledge of the different brands and product lines manufactured by Fossil.
• Received multiple customer recognition's for providing excellent customer service by going above and beyond when it was not required.

Dallas-Fort Worth Metroplex

• Exceeded daily high volume goals set by management of cost basis lot updates and corrections during peak busy time periods, including a process quality rating of 100% and a superior process efficiency rating.
• Provided clients cost basis calculations in the following areas: Wash Sales, Option Assignments and Exercises, Alternate disposal method strategies, Specific share trades, Corporate Actions and Fixed Income adjusted.
• Validated client position holdings and update cost basis lots utilizing spreadsheet or manual calculations.
• Provided subject matter expertise in cost basis and tax reporting/withholding to maximize tax reporting quality.

Dallas-Fort Worth Metroplex

• Coordinated the transfer of stocks, mutual funds and wire contributions held both inside and outside of Fidelity by delivering the necessary paperwork to Fidelity’s Transfer of Assets department and tracking the status.
• Contacted donors and contra-brokers to facilitate the delivery of pending contributions.
• Ensured daily work met accuracy standards and was completed in a timely manner, with appropriate tracking and escalation of aging items.
• Suggested process improvements and system enhancements that increased efficiency and/or mitigated risk to the organization.
• Maintained effective business relationships with Fidelity business partners including OSG, Legal Transfer, TOA and Deliveries.

Lake Charles, Louisiana, United States

• Leveraging interest in sports and as potential source for scouting recruitment, volunteered time with local arena football team, managing half time promotions designed to maximize fan experience. Upon leaving BSA.
• Developed extensive database from previous customer interactions, creating an integrated marketing campaign designed to increase ticket sales.
• Organized Junior Buccaneers league designed to generate increased interest in indoor football and ultimately in the local sports team.
• To support owner’s interest in developing of a multi-million dollar mixed used sports complex, conducted feasibility study, studying population trends/demographics, analyzing local competitive alternatives and.

Lake Charles, Louisiana, United States

• Developed prospect list and actively solicited donations, raising over $100k in two years.
• Managed annual fund raiser, securing items used in silent auction attended by over 2000 individuals.
• Key BSA representative at civic functions (Kiwanis, Chamber of Commerce, etc.) intended to increase community awareness and involvement of key city leaders in local BSA Council.
• Responsible for territory spanning three Parishes, contacting school administrators to schedule in-school presentations to encourage youth to join BSA. Overcame nationwide decline in participation, resulting in double.
• Led quarterly 3-day camp outs, each attended by up to 800 scouts and parents, also in charge of recruiting/managing up to a 30 person volunteer staff to handle food preparation and scheduled activities.

Bachelor'S, Marketing

Activities and Societies: Delta Sigma PiSenior Marketing Project: Helped create a regional advertising campaign for the Chevy Cruze in a.

General Business

Education record