Robert Walker Email & Phone Number

Fargo, North Dakota, United States

United States

Provided training and support to a team of 7 User Acceptance Testers to ensure thorough auditing was being completed, and reported problematic trends.Scheduled, led meetings, and shared meeting notes with parties involved to discuss issues and identify resolutions with the automated document processing system. This resulted in over 10,000 entries into the database, which at the time was around 60% of the entire database.Audited automated systems to find anomalous data points… Show more Provided training and support to a team of 7 User Acceptance Testers to ensure thorough auditing was being completed, and reported problematic trends.Scheduled, led meetings, and shared meeting notes with parties involved to discuss issues and identify resolutions with the automated document processing system. This resulted in over 10,000 entries into the database, which at the time was around 60% of the entire database.Audited automated systems to find anomalous data points that could impact the quality of claims.Processed exceptions and completed data verification to fix any documents mishandled by automated systems, for instance if a lawsuit document was handled incorrectly by the system I would reroute the document to the lawsuit team with notes and study the system to see why it handled it incorrectly. Show less

Oklahoma, United States

Throughout my employment with Farmers I was trained to fill this position as needed. When an employee is having problems with their computer or business applications BRM is the first one they reach out to.Controlled the asignment path of work for 100+ employees in the department.Approved or denied PTO requests on behalf of BRM.Assigned special projects out to employees.

United States

Worked on a team of up to 6 in a fast-paced environment. Identified process improvements where needed. Completed UAT for new software. Communicated process improvement needs. Participated in meetings and discussed issues in-depth, replicating the issue step by step.Created defect tickets and tracked them until they were resolved, then validated them in the testing environment.Completed Test cases and reported anomalous findings to the manager and testing team to keep all members… Show more Worked on a team of up to 6 in a fast-paced environment. Identified process improvements where needed. Completed UAT for new software. Communicated process improvement needs. Participated in meetings and discussed issues in-depth, replicating the issue step by step.Created defect tickets and tracked them until they were resolved, then validated them in the testing environment.Completed Test cases and reported anomalous findings to the manager and testing team to keep all members apprised of current issues with the new app.Acted as a mentor and trained many employees when the project was concluded, and the app was delivered to our 100+ employee department. Show less

Ability to meticulously research and process exception documents, balanced with urgency to deliver high-quality service. Utilized these applications to retrieve necessary information for delivering documentation with no to little missing information: Pro Law, ISO Claim Search, Guidewire, and Copart. Handled specialty documents in different queues that included Subrogation and Claims Litigation.

United States

Learned Strong Data Entry Skills. Reviewed claim related documents. Followed established processes and/or utilizes best judgment to determine appropriate processing rules.Reoriented and reordered the document’s pages as needed.Identified documents in need of specialized document handling, such as document separating pages, routing documents them to their appropriate line of business.Evaluated the quality of scanned images and requested rescans if… Show more Learned Strong Data Entry Skills. Reviewed claim related documents. Followed established processes and/or utilizes best judgment to determine appropriate processing rules.Reoriented and reordered the document’s pages as needed.Identified documents in need of specialized document handling, such as document separating pages, routing documents them to their appropriate line of business.Evaluated the quality of scanned images and requested rescans if necessary.Processes specialty documents in the category of Subrogation and Claims Litigation. Show less