Pharmacy Operations Manager
Aetna Specialty Pharmacy
Orlando, Florida Area
As the Pharmacy Operations Manager, I oversee operations for a team of 60 personnel to ensure compassionate patient services. Furthermore, I supervise teams during all aspects of patient on boarding, benefits verification, manufacturer program management, copay assistance, and refill authorizations. Moreover, I strategize to implement new programs, processes, and policies while maximizing quality control and contract compliance.Following is a short list of some of my accomplishments within this position: ♦ I lead teams from diverse functional groups during periods of growth to achieve $2B+ in annual revenue. ♦ I manage the Clinical HUB to support patients with high-touch therapy costs from $5K to $100K+ per month.♦ I successfully manage the Synagis Program that covered 1,000+ patients during pharmacy operations. ♦ I play a key role in business analysis to identify improvement, facilitating software upgrades, implementations, and IT integration to maximize efficiency.♦ I initiate developer collaborations, user acceptance testing, and checkouts.♦ I cultivate collaborations to implement new processes and cost controls to achieve $11M+ in hemophilia therapy costs.♦ I oversee database development and management across the enterprise that streamlined information sharing. ♦ I earned the ABX Award of Distinction (Aetna Business Excellence) for superior operations management.