Responsible for the management of the banks strategic Infrastructure monitoring capability

The divestment of Williams and Glyn Business services from RBS Group based on a Service Integration and Management model (SIAM) for mission critical services to Global IT and Application partners. Specifically for: Capacity, Availability & Resilience Management

Project Manager for Capacity Management Service Improvement.

Innovation IT Project Manager for Unilever Sustainable Business IT team, this role resulted in the identification of IT Innovative Solutions and SIP's from Inception to delivery. I then managed these Infrastructure solutions from PID to Service Acceptance. The solutions are then used to underpin, support, deliver and measure the Effectiveness of the Unilever Sustainable Business Plan. (I.e Unilevers Environmental Footprint)The delivery of IT projects that will support Unilever in increased delivery against its Sustainable Living Plan drivers. Platforms developed on: SAP PLM, Salesforce, Sharepoint, Clarity, SQL, .Net,Teradata,

Unilever Enterprise Computing: • The development and implementation of reports for Services + Systems at a Component and Service Level at a Component, Service and Dashboard.• The selection and implementation a private cloud based monitoring and reporting tool.• The Identification, management and delivery of several service Improvement project for capacity management. (Hyper V deployment In DMZ environments, Vlan monitoring and reporting)• Selected, evaluated and delivered proof of concepts of leading vendor cloud management solutions based on framework that I delivered based on best practice methodology. (IBM Smart Cloud Control Desk, BMC etc)• Managed an independent audit of the capacity management function within Unilever and mitigated any identified risks or issues.• Produced/revised ITIL standard process documentation for Capacity and Risk management.• Managed and addressed offshore location capacity related incidents.• Appointed and Landscapes and Environments Manager for the Unilever Private Cloud Solution (Working with Solutions Architecture to develop Solutions based on Building Blocks (design patterns) to improve automation/orchestration.• Appointed as work stream lead to develop and deliver a future operating model for unilevers Enterprise Computing organisation. (Design and management of Physical and offshore team)

Business partnering and Service Management

Data Centre Transformation Project. Baseline current infrastructure and developing and implementing a data centre (with consideration for GREEN IT) project that will improve the current efficiencies.

Established and managed a strong capacity planning team based on ITIL version 2 model.

Business capacity manager

Managed the capacity managment team

Network capacity planner