Robert Walton Email and Phone Number

Technical Delivery Manager responsible for Portfolio Management between Enterprise Information Management, Ecommerce, Loyalty, Retail and Marketing teams. Lead cross-functional teams in the successful execution of complex projects focused on data transformation, data lake/data warehouse utilization, and personalization initiatives. Lead project teams to document business processes and requirements used for development. Lead the design, development, testing and implementation of new system development and upgrades. Organize and facilitate Scrum to establish and execute sprint release plans leveraging Jira. Communicate project status to stakeholders.

Provided on-going support, training, coaching, consulting, and mentoring of IT Project Managers and Supervisors. Identified and implemented Project Portfolio and IT Project Management best practices, methodologies, standards and automated processes leveraging the Clarity PPM application. Provided Clarity PPM administration support, developed and maintained project plans, captured user stories/requirements and managed sprint release plans and product backlog leveraging the Microsoft DevOps tool.• Optimized business processes by automating the change management and project intake approval processes. Executed the project with extreme quality by adhering to SDLC best practices and project management standard operating procedures. • 20% reduction in overhead by streamlining project portfolio management and resource management processes. Efficiencies gained by leading cross-functional teams to deliver enhanced features leveraging Agile methodologies and tools.

Technical solution owner for areas of responsibility with direct lines of communication to the customer. Lead the design, development, testing and implementation of new system development and upgrades. Planned projects by completing costs/benefit analysis and presenting delivery plans. Organized and facilitated Scrum to establish and execute sprint release plans leveraging Jira. Communicated project status to senior stakeholders. Managed budgets, staff, cross-functional teams, vendors and system operations.•Optimized business processes by consolidating to a Salesforce CRM solution with automated data integrations to the Data Lake. Delivered with high quality by developing and executing detailed test plans and addressing defects before releasing to production.•20% Salesforce CRM system adoption KPI increase by resolving data quality defects within the Master Data Management repository. Proactively addressed issues by leading daily stand-up meetings to remove impediments and escalating items affecting delivery goals.•Increased sales by 30% with a consumer to agent real-time Salesforce Lead Management system integration. Implemented on-time by developing detailed project plans outlining tasks, dependencies and critical paths.•25% reduction in overhead by eliminating manual data entry with an automated e-commerce to product system integration. Executed the project with extreme quality by adhering to SDLC best practices and standard operating procedures.•Resolved regulatory and data security non-compliance risks by implementing a Credit Card Digital Payment solution with real-time system integrations and ETL data integrations to downstream systems. Validated compliance by leading on-going system and data security audits.•20% service delivery improvement by utilizing metrics to identify process improvement opportunities supporting continuous integration and delivery. Efficiencies gained by leading cross-functional teams to deliver enhanced features leveraging Agile.

Technical solution owner for areas of responsibility ensuring customer expectations were met/exceeded. Lead the design, development, testing and implementation of new system development and upgrades. Formulated project plans with business and IT stakeholders by defining project scope, resource plans, timelines and costs. Provided technical leadership to cross functional teams. Communicated project status to senior business and IT stakeholders. Managed budgets, staff, projects, vendors and system operations. • Cut $1M in operating expenses by retiring redundant systems. Standardized business processes by consolidating to one common solution.• 40% marketing email campaign effectiveness improvement by enhancing the data warehouse with enriched customer demographic data and on-going data integration updates.• 20% sales increase by enhancing the Data Warehouse with marketing campaign data statistics and automating ETL sales leads and task generation processes for agent follow-up.• $200K operational expense savings by automating ETL data integration processes supporting the data warehouse.

Gathered and documented functional and non-functional requirements. Supported RFP processes to identify and select new technical solutions – including RFP development, vendor evaluations, technical proof of concepts and cost/benefit analysis. Developed logical process flow diagrams, detailed architecture diagrams and data mapping documents supporting application, data, ETL, infrastructure, CRM and data warehouse solutions.

Led Infrastructure engineering teams to procure and implement infrastructure environments supporting multiple project initiatives. Developed and maintained detailed project plans leveraging MS Project. Managed project budgets tracking actuals and addressing any variances to the original budget.

Partnered with automotive marketing agencies to identify and develop detailed requirements for project scoping and development team estimating. Articulated business requirements conveyed by external clients (General Motors) and translated them into comprehensive user stories/business requirements. Facilitated communication between marketing agencies and clients to obtain requirement sign-off and approvals for system development. Lead the design, development, testing and implementation of new system development and upgrades. Managed budgets, development staff, cross-functional teams, projects, vendors and system operations.