Robert Ware Email & Phone Number

Austin, Texas Area

Currently employed in a call center that focuses on political campaigns and securing votes from registered voters all across the country, as well as conduct research surveys over the telephone as needed.

Austin, Texas Area

Independent contractor with the United Way for Greater Austin. My main duties involve interviewing Play To Learn program participants by phone in English and Spanish with questionnaires that were developed to evaluate the program. I also maintain a database where I track my communication with the participants and evaluation activities

Austin, Texas Area

Temp-assignment with Maximus. Received inbound bilingual telephone calls, while using several computer programs that involved multi-tasking and navigational agility to enroll Medicaid clients on a medical and dental plan with the STAR program, updated records; educated clients about their case, and modified recipient’s medical and/or dental plans upon request. Referred callers to other agencies including the Health and Human Services Commission, CHIP, and Medicare when necessary.

Provided inbound customer service over the telephone using multitasking equipment including computer programs and the internet. Informed customers on their accounts; took payments over the phone, and performed many other related duties as were assigned on a daily basis.

Tutored school-age children, as well as implemented activities such as educational games and reading tools, to encourage them to learn English as a second language. Illustrated to children how to apply different computer software (MS Word) for school-related assignments.

English/Spanish Medical Interpreter Certificate Program, A

Learned medical terminology in both English and Spanish through a course offered at the UT Extended Campus to communicate effectively.

Ba, History, Spanish

Studied Liberal Arts, History and Spanish, Humanities, and other electives; received a BA in 2006.