Routed approximately 1500 stops daily. Configured routes to limit overtime and operational costs. Analyzed route data for opportunities to improve efficiency. Made recommendations to management for changes intended to enhance the customer experience and the productivity of the crews. Interviewed custodians to determine the root cause for performance anomalies. Identified underperforming crews for management to ensure coaching was directed most productively. Mined databases, prepared reports and delivered presentations to management.

Checked identifying numbers or seals on bags of deposits and/or change shipments against the receipts accompanying each bag, or against the provided manifests. Counted items, recorded amounts, and serial numbers, and signed and dated receipts and manifests. Load/unloaded wagons or flatbed carts with bags/boxes of coin. Sorted individual cargo items by route. Engaged with customers to answer questions about service requests and resolve issues arising from missed or delayed service contacts. Managed unscheduled route changes and supported Drivers and Custodians in the field. Conducted research into missing packages and missed service to customer locations. Performed Access Control for the facility. Provided screening and armed escort for visitors to the branch. Provided armed vehicle escort for over-limit shuttles and other duties as assigned.

Driver / Messengers are responsible for the transport of coin, currency, and other valuables. They are responsible for customer interaction as they issue and receive receipts of confirmation from customers to verify the transfer of valuables. They must maintain the highest degree of security and control at all times as well as a safe driving record. Driver/Messengers must be alert and aware of their surroundings to prevent any losses. Crew Leaders are responsible for the safe and secure operations of the transport team and the processes involved in the pick-up and delivery of valuables entrusted to the company. All positions are armed.

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service-focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

WTC Consulting is engaged in the business of providing expert advice in the development, enhancement, and continuity of commercial baking operations. Our primary area of excellence is in Artisan Bread production on a commercial scale. We provide the full spectrum of services for organizations that intend to offer the highest quality artisan baked goods. We have a mature and robust training program for baking staff. Our formulas have been designed to be repeatable in the Korean environment with readily available materials. We have designed commercial kitchens and deployed state-of-the-art equipment which further enhances our customer’s potential for success.

Principal in WTC Enterprises, exporter/importer of wine from the US, Europe and Australia to South Korea. Operator of a restaurant (Fog City International Steakhouse & Café – Incheon), bakery (Bob’s Bread – Artisan Baked Goods – Seoul) and wine wholesale and retail operation (Weimer Trading Company – Incheon) in Korea. Ultimately responsible for the performance of the company and customer satisfaction in the market place.

My relationship with the Korea IT Times has been one of an on-again / off-again nature. I have worked for the organization on a number of different occasions for periods of a month or two at a time or on individual assignments. My role has been to review stories submitted by staff writers for spelling, grammar, punctuation, and readability. I have made recommendations to writers to improve their writing for clarity. Responsible for fact-checking and arrangement of the final page layout. Contributed original content, through research on technology-related topics and conducting interviews with industry leaders, and writing feature articles.

- Supervised a staff of twelve Analysts and two Supervisors. Manage personnel and budget.-Developed and maintained all aspects of the Information Security program for the second largest district of the Federal Reserve System.- Managed the district Information Security function including: Computer User Information Security Awareness, Information Security Liaison program, User ID administration, quarterly access control certifications, compliance monitoring, risk management, consulting on IT projects, Network, Host and Wireless Intrusion Detection Systems (IDS), application & environmental vulnerability assessment, penetration testing, monitoring vulnerability remediation, research & development of emerging threats and counter measures, distribution and remediation tracking for newly discovered security vulnerabilities, deployment and maintenance of the network information security infrastructure, computer incident response, forensic investigation, firewall policy, Anti-Virus, privileged user access control and monitoring, Two-factor authentication, Information Security vendor & consultant management. - Managed a national project to migrate 22,000 enterprise users from a condition of Administrative privilege as the logged in user to a workstation to a condition of Least Privilege (LUA) required to perform job functions. - Participated in the national effort to develop a standard vulnerability remediation policy and procedure, to include selection and deployment of a vendor tool for the enterprise. - Served as Information Security subject matter expert to the Board of Governors of the Federal Reserve System.

- Served as first line supervisor for a staff of 30 analysts who were responsible for 24 x 7x 365 monitoring and escalating of network-based and Host-based intrusion detection events at the National Incident Response Team (NIRT) Security Operation Center - Managed geographically dispersed staff that monitored network and host-based intrusion detection systems in the twelve Federal Reserve Banks, the interconnecting networks and at the perimeter DMZ, as well as elements of the US Treasury computing environment.- Developed procedures & reporting metrics, served as second level support to the frontline analysts, recruiting, training, counseling, evaluating and reporting performance of the analysts. Made recommendations regarding advancement and compensation. - Responsible for standing up the NIRT SOC Contingency site in San Francisco and developing technical requirements for assuming responsibility for IDS monitoring for a subset of the US Treasury network and managed the transition from Treasury to FR IDS monitoring.- Obtained and maintained a Secret security clearance with the United States Government.

- As Project Leader of the Technical Support function, supervised a staff of six Analysts- Managed compliance monitoring, consulting on IT projects, Network & Host-based Intrusion Detection (IDS), application & environmental vulnerability assessment, research & development of emerging threats and counter measures, deployment and maintenance of the network information security infrastructure, computer incident response, forensic investigation, firewall policy, Anti-Virus and Two-factor authentication. - Conducted training sessions for staff preparing for the CISSP certification for the network security and physical security domains. - Served as Project Manager for team charged with making a recommendation to senior management regarding ways to improve communication and engender trust in management for the IT division

- Responsible for performing administration of Information Security network infrastructure to include RSA ACE/Server, MS Windows NT / 2000 Servers, RealSecure Network-based Intrusion Detection Systems, Checkpoint firewall management station, Symantec Antivirus console and a homegrown honey pot solution that was deployed using a on a RedHat Linux platform. - Consulted on IT projects and served as an engineer on a project to deploy internal boundary firewalls. - Performed incident response and developed methodology for computer forensic investigation. - Supported the district solution for Remote Access to internal resources. - Submitted a white paper to the RSA Conference that described research and a solution for implementing RSA SecurID two-factor authentication in a heterogeneous integrated authentication environment.

- Performed User ID administration on all enterprise platforms to include mainframe, Novell, MS Windows NT, Lotus Notes as well as numerous internally developed platforms. - Performed user administration for systems accessed by depository institutions of the Federal Reserve. - Supported the Computer User Information Security Awareness program & Information Security Liaison program. - Conducted quarterly access control certifications.

Swing shift Sergeant, unit armorer and firearms instructor, FRB/SF pistol team coach, FRB/SF Top Gun Marksmanship award (2nd time). Sig Sauer Tactical Firearms Instructor Course, Pelco CCTV Administrator Course

Contract consultant in the performance of network administration and end user desktop support. Supported approximately 150 users on Windows 95 and Windows NT workstations installed with desktop applications that included MS Office 95, CC:Mail, Attachmate Extra!, Netscape Internet Browser, McAfee Anti-Virus, Palm PDA manager, etc. Supported two Novell NetWare 3.12 servers and three Windows NT servers.

Coordinate burglar and fire alarm design and installation projects, manage staff and operations of the central alarm monitoring station.

Dispatch authorities to burglar and fire alarms, document event response and customer contact

Primary responsibility for transporting and protecting the President of the Bank and visiting dignitaries, unit Armorer and firearms instructor, FRB/SF pistol team National Champions, FRB/SF Top Gun Marksmanship award. Bob Bonduant Anti-kidnap / Counter Terrorist driving course.

Perform safety inspections and training, conduct inquiries into missing merchandise and employee misconduct, and prepare reports of investigations.

Tier Officer / Inmate supervision, Max B Housing Unit, Unit Gunman / Tier Officer Condemned Row, Unit Gunman Max B Housing Unit, Property Officer Max B Housing Unit, San Quentin pistol team.

Perform safety inspections and training, conduct inquiries into missing merchandise and employee misconduct, and prepare reports of investigations.

Shipment escort for military supplies and equipment in South Korea 01/11/1976 - 02/11/1977. Routine Law Enforcement patrol and 1st Infantry Division Command Security Operations Center Security during field training exercises of the 1st Infantry Division, 1st MP Co. Ft Riley, KS 02/11/1977 - 07/28/1978