Robert Weldon Email & Phone Number

Direct electrical/mechnical engineers defining Data Center infrastructure requirements and design solutions. Direct staff responsible for all facilities and equipment related activities associated with the Tier II and Tier III Data Centers operated by the State of Michigan totaling over 30,000 square feet. Oversight of remote telecommunications rooms across the State. Monitor, analzye and react to environmental monitoring system alerts/alarms. Develop and test Data Center Disaster Recovery… Show more Direct electrical/mechnical engineers defining Data Center infrastructure requirements and design solutions. Direct staff responsible for all facilities and equipment related activities associated with the Tier II and Tier III Data Centers operated by the State of Michigan totaling over 30,000 square feet. Oversight of remote telecommunications rooms across the State. Monitor, analzye and react to environmental monitoring system alerts/alarms. Develop and test Data Center Disaster Recovery plans. Exercise a rigid change management process. Manage plan for and execute all Data Center maintenance and expansion activities that assure continuous 365 day operation. Show less

Client Relations and Customer Service • Employee Development and Retention • Team Facilitation • Technology Consulting • Business Growth • Complex Contract Negotiations and Management • Proposal Preparation • Complex Project Management • Contractor and Sub-contractor Management

•Develop the branch business plan to achieve corporate objectives and maximize customer satisfaction. Manage all resources to meet business plan objectives.•Direct all support resources in effective relationship management.•Facilitate strategic planning and coordination.•Approach challenges and develop solutions from an Enterprise prospective.•Facilitate ongoing business process review, operational planning and coordination. Lead the redesign of business processes, requisite… Show more •Develop the branch business plan to achieve corporate objectives and maximize customer satisfaction. Manage all resources to meet business plan objectives.•Direct all support resources in effective relationship management.•Facilitate strategic planning and coordination.•Approach challenges and develop solutions from an Enterprise prospective.•Facilitate ongoing business process review, operational planning and coordination. Lead the redesign of business processes, requisite process forms and training to achieve greatest efficiencies.•Direct support staff training in the implementation and use of new business processes to maximize productivity.•Maintain constant customer contact to explore and understand the client’s changing needs. Maintain optimal customer service.•Set team priorities and manage staff in bringing simultaneous complex projects/proposals to successful on-time and within budget to ensure customer satisfaction.•Manage sub-contractors.•Perform annual employee reviews.•Build customer trust and confidence to become established as a strategic partner.•Anticipate future resource and technology needs and challenges.•Assist clients with budget development.•Lead contract response teams. Develop contract terms & conditions, pricing for product/service solution set that address customer’s requirements. Make customer presentations, negotiate final contract language and project timelines. Lead internal negotiations with the departments of Legal, Regulatory, Finance, Budget, Billing, Executive Review Board approval, etc.•Understand and manage through purchasing policies.•Work closely with the corporate Legislative and Legal Affairs to interpret and understand proposed industry related legislative language and interact with legislative representatives regarding our positions on such matters.•Work with local community organizations and leaders regarding locally proposed ordinances and foster good relationships. Show less

•Primary liaison between the Michigan Department of Information Technology and the Department’s of Community Health, Education, Human Services, the Executive Office, House and Senate, the Michigan Lottery, and Department of Natural Resources.•Primary liaison between State agencies and telecommunications providers. •Defined specifications for and managed the installation of several high output impact and non-impact printing systems used by he Department of Human Services. Managed the… Show more •Primary liaison between the Michigan Department of Information Technology and the Department’s of Community Health, Education, Human Services, the Executive Office, House and Senate, the Michigan Lottery, and Department of Natural Resources.•Primary liaison between State agencies and telecommunications providers. •Defined specifications for and managed the installation of several high output impact and non-impact printing systems used by he Department of Human Services. Managed the staff operating the systems.•Operated systems and managed workflow in the Unit Records section including document folders, inserters, postage meters, bundling, etc.•Managed all areas of the Data Center operation; Mainframe applications production processing, applications testing, report production area, unit record section and mail distribution. •Manage a staff of 15 employees responsible for the design, operation, event monitoring, maintenance, and support (Level I & II software/hardware Help Desk) for a statewide data network and approximately 10,000 desktop PCs in 160 locations.•Business planning representative to agencies in determining application development, information processing and telecommunications needs/requirements and identifying solutions.•Negotiate complex data center consolidation project plans and service level agreements.•Negotiate contract performance agreements for mainframe, application, system capacity and growth, telecommunications, wide and local area networks, office automation desktop technology products and services.•Develop bid specifications and work with Management & Budget to manage through the contract process. •Manage site preparation activities associated with the installation of several large mainframe complex projects.•Manage and direct the integration of four separate network management platforms into a single user interface.•Negotiate product upgrade proposals, validate features, functions, perform cost benefit analysis. Show less