Robert Welland Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Gateshead, England, United Kingdom

This job was created during the Covid19 pandemic as a means of providing rapid test and response nationally. The job responsibilities entail receiving and preparing samples for testing. Performing basic lab tests and operating advanced scientific robotic machinery. I view this post as a chance to give back and help the NHS during the height of the Covid19 pandemic.

Responsible for the day to day running of the live Blue Prism processes Responsible for reporting results, providing outputs as well as collating/formatting and verifying inputs from stakeholders.Responsible for collating and reporting exceptions and errors to both stakeholders and developers to allow for fixing plans and ensure strict adherance to defined SLA'sAdditionally there was a large testing component for new processes. Involved at all stages of development to ensure product satisfaction and to streamline go live transitions.Worked close with the developers on fixes/changes heavy focus on continous improvements.Took ownership of many of these improvements as I am passionate about efficiency and the strive for perfection.

Gateshead, England, United Kingdom

As a part of the Agent Performance team, I was required to both monitor and challenge our meter reading agents Meter Plus and Lowri Beck on the performance of their agents out in the field. This involved a large amount of stakeholder management skills as well as employing some complex analytical methodologies. Additional to Role:Database creation and maintenance multiple databases.Stakeholder meetings.Mass data extract consolidation requests.

Gateshead, England, United Kingdom

Parts of multiple teams within time as an advisor performing several different tasks.Debt ProjectsPayment SchemesCOS Late BillingCOS UnbilledAdditional to Role:Actively learning SQL to improve work with Access.Expanded my knowledge of Microsoft Access and Microsoft Excel through LRC courses.Will suggest changes and improvements for all processes when a need is identified.Multiple mass data capture and analysis tasks.Multiple root cause analysis tasks completed.Maintaining LWP accuracy.Goes above and beyond to hit deadlines when urgency demanded it.Creation of reconciliation reports for tracking large data subsets.Involved in refining and improving existing processes.Built up a network of experts over my time in the company. Presentation experience to Auditors with demonstrations.Involved in Regulator Audits for Compliance.Creation of PDP (Personal Development Profile) log sheet with graph summaries.Creation of CWM (Clerical Work Measurement) spreadsheets and databases.Identifies and suggests improvements for KPI’s.Provides training processes to team including quality checks and performance assessments.Provides training to new staff and monitored progress against performance criteria.Experience gathering team weekly metrics, and reporting data in user friendly format.Running Aged Analysis reports against Metrics.Created department Recovery Plans.Involved in testing for implementing new processes, using analysis and error checking prior to implementation.Reporting Successes and Challenges outlining performance against goals, difficulties faced and how these were overcome.Attained greater understanding of team management through internal Stepping Stones qualification.Attained good understanding of how departments of the company mesh together, and the industry.Actively encourage others to become involved to ensure maximum efficiency.

English Language And Literature, General

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