Robert White Email & Phone Number

Katy, TX, US

Houston, Texas, United States

• Primary focus is on priority one incidents that have the potential to impact the General Ledger – the financial backbone of our firm, I led a team of 9 Incident Manager ensuring alignment with key performance.
• Developed Incident, Problem and Change standards that are still in use today, which has over 1K+ applications and 10K+ servers
• Triage, analyze, drive, escalate, communicate and mitigate high severity incidents impacting infrastructure, applications, personal or facilities
• Led incident calls (including Cyber and Regulatory) with impacted parties, resolvers and vendors through to mitigation/resolution using reference data and analytical playbooks
• Provided risk management, scalable and key performance indicators, governance, risk/controls (Regulatory) to meet or exceed business objectives
• Incident integration from a vendor product called HP Service Manager into another product called Service Now which was on time firmwide.

Houston, Texas Area

• Primary focus was on priority one incidents that could impact trading floors around the globe which would include Start of Day (SOD) calls on Sundays to numerous calls during the business day and watching crisis event.
• Helped to develop the incident management standards that are still in use today firm-wide
• Exhibited expert knowledge of the CIB incident management processes and policies
• Sustained a working relationship with Business Operations, Resiliency, Risk Management and Technology Support teams to form a network of valuable resources
• Maintain knowledge of infrastructure, monitoring methodologies and critical applications
• Triage, correlate and disseminate information to make quick decisions based on impacts or potential impacts from an incident based on the details provided

Houston, Texas, United States

InfraGard is a partnership between the Federal Bureau of Investigation (FBI) and members of the private sector for the protection of U.S. Critical Infrastructure. Through seamless collaboration, InfraGard connects owners and operators within critical infrastructure to the FBI, to provide education, information sharing, networking, and workshops on emerging.

NYC

• As a dedicated infrastructure architect, my primary focus centered on the Rates area within Investment Banking, I meticulously crafted infrastructure plans and designed robust architecture for numerous applications.
• Provided Infrastructure Plan and built architecture for 39+ applications
• Performed several migrations of EOL (End Of Life) servers to more robust up-to-date servers
• Performed Building and Data Center migrations as JPMC’s foot space was leased and not up for renewal, these data center exist include such locations as but not limited to 55 Water Street, Somerset NJ, 60 & 75 Wall Street
• Infrastructure Resiliency Project consisted of placing 900+ servers on a monthly reboot schedule to enhance system and ensured optimal performance, reduced accumulated technical debt, migrated potential risks and.
• Another project that I worked on that was called ART (Application Rationalization and Transition) consisted of meticulously assessed over 10K servers used by the Investment banking area, these servers were no-longer.

NYC

• As a dedicated third-level support engineer, my primary focus resolved around ensuring the smooth operation of IVBM AS/400 midrange systems (IBMi), which would include but not limited to expert engineering support for.
• Actively performed system upgrades from an O/S and hardware perspectives, ensuring that these systems were up-to-date was essential for performance, security and compliance
• Evaluated all hardware, software and communications equipment to be purchased or leased
• Converted IBM tape drive backup hardware to Storage Tech tape drives for all of the AS/400 servers
• Contract negotiations with various vendors, these contracts covered hardware procurement, software license and ongoing maintenance agreements
• Migrating all 22 AS/400 systems in the Northeast area over to the UK for a consolidation project aimed at centralizing resources, improving efficiency, and achieving cost savings