Robert Willard Email & Phone Number

Dover, NJ, US

United States

• Currently quality control technician on various models of AWS servers at ZT Systems in Secaucus, NJ.
• Deployment technician for HP. Updated point sale software at various retail locations.
• Contractor on year-long project to implement Sentinel One for Exxon Mobil Research & Development on laboratory computers.

Assisted lead instructor via Zoom with preparing two sets of classes of young adult and veterans with preparing for and taking the CompTIA ITF+ and A+ certification exams by tutoring, lecturing, assisting with virtual classroom management and scheduling exams.

Swiftwater, PA

• Provide Windows laptop support for Windows 7 backup, Windows 10 installation, troubleshooting, and resolving end user issues after installation.
• Pushing of software applications to end users via a Citrix-based Console Lite.
• Installation and configuration of Cisco VPN certificate for end users.

Parsippany, NJ

• Imaging PCs for Windows 10 OS via SCCM.
• Troubleshooting and remediating issues that occur with MacAfee, Symantec, Carbon Black and BlueCoat PC security components.
• Supporting conference room technology such as Crestron A/V system.
• Providing support for virtualized systems.

Parsippany, NJ

• Provide deskside and phone support to 2300 employees, including nurses, aides, physicians and medical directors. Troubleshoot and resolve network connectivity issues of all our various offices nationwide.Imaging and.

Hackettstown, NJ

• Support operations planners and various other stakeholders with daily and period end reporting on key metrics.
• Design and generate needed reports using SAP Business Warehouse Analyzer and Tableau.
• Receive and respond to ad hoc report requests from multiple sources, including supply chain, customer service, distribution, production and warehousing.
• Create and maintain documentation log of requests and key reports.
• Member of team working on rebuilding and streamlining various legacy reports.

Middlesex, NJ

• Provide deskside support for close to 300 users, including production facility and laboratories.
• Imaging and deployment of PCs to site's users.
• Creation of network accounts via Active Directory and email accounts via Exchange.
• Present the IT portion of new hire orientation.
• Create and disseminate security ID badges for employees.
• Maintenance and repair of HP LaserJet printers.

Wayne, NJ

• Assisted in the integration of ISP into Ashland chemical by reimaging heritage ISP PCs to the acquiring company’s image using Microsoft System Center Configuration Manager, including at company’s locations in Toronto.
• Provided first and second level support for CRM systems Pivotal and Salesforce. Support for Salesforce included assistance with customizing home page & tab settings, turning a lead into an account, querying data and.
• Provided first and second level support for company’s ERP application SYSTEM21, including but not limited to, removing record locks and active flags and correcting imbalances between inventory and warehouse. Also.
• Provided remote PC assistance to users using a variety of software including Team Viewer, PC Anywhere and Windows Remote Desktop Connection.
• Entered and responded to trouble tickets using BMC Express AKA iMagic and Remedy.
• Created and maintained team’s SharePoint site.

Florham Park, NJ

• Assisted with integration of Engelhard by updating approved supplier lists for on boarded locations and replacing them on the intranet using Documentum.
• Prepared and sent monthly reports detailing p-card billings to cost center leaders. Raw data on p-card charges would be pulled from American Express application into an MS Access database. Data then sorted and.

• Provided call center help desk support to company’s end users for business critical applications, such as LIMS, as well as general help desk issues with Microsoft Office, Windows XP operating system, and network.
• An administrator of RSA SecurID accounts and key fob tokens for remote users
• Push software applications to client PCs via SMS.

Ledgewood, NJ

• Provided technical support for various wireless devices.
• Troubleshooting of air cards.
• Updated firmware in wireless devices.