Robert Willard's Location
Dover, New Jersey, United States, United States
Robert Willard's Contact Details
Robert Willard work email
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About Robert Willard
I am a CompTIA A+ certified technical support professional with 18 years experience providing both remote and local end user support. I have a demonstrated ability to diagnose and fix a wide range of software and hardware issues. I have particularly strong experience in pharma, production and laboratory environments. I am reliable, enthusiastic and very customer service oriented.
Robert Willard's Current Company Details
Robert Willard Work Experience Details
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Technical ConsultantTeksystems LlcDover, Nj, Us
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Technical ConsultantTeksystems Llc Mar 2022 - PresentUnited States● Currently quality control technician on various models of AWS servers at ZT Systems in Secaucus, NJ.● Deployment technician for HP. Updated point sale software at various retail locations. ● Contractor on year-long project to implement Sentinel One for Exxon Mobil Research & Development on laboratory computers. -
Temporary Assistant Technical InstructorNpower (Nonprofit) Aug 2020 - Jun 2023Assisted lead instructor via Zoom with preparing two sets of classes of young adult and veterans with preparing for and taking the CompTIA ITF+ and A+ certification exams by tutoring, lecturing, assisting with virtual classroom management and scheduling exams. -
Windows 10 Migration Project Engineer For Sanofi PasteurSolomon Page Sep 2019 - Aug 2020Swiftwater, Pa● Provide Windows laptop support for Windows 7 backup, Windows 10 installation, troubleshooting, and resolving end user issues after installation.● Pushing of software applications to end users via a Citrix-based Console Lite.● Installation and configuration of Cisco VPN certificate for end users. -
Desktop Support ConsultantFiserv Oct 2018 - May 2019Parsippany, Nj● Imaging PCs for Windows 10 OS via SCCM.● Troubleshooting and remediating issues that occur with MacAfee, Symantec, Carbon Black and BlueCoat PC security components.● Supporting conference room technology such as Crestron A/V system.● Providing support for virtualized systems. -
It Support SpecialistCompassionate Care Hospice Feb 2016 - Sep 2018Parsippany, Nj• Provide deskside and phone support to 2300 employees, including nurses, aides, physicians and medical directors. Troubleshoot and resolve network connectivity issues of all our various offices nationwide.Imaging and deploying of laptops and desktops to organization’s employees .Administrator of Mcafee email spam filter.Administrator of devices through Maas360 security program.Setup and troubleshoot Avaya VOIP phones.Provide support for Mumms hospice software. -
Business Intelligence AnalystMars Feb 2015 - Feb 2016Hackettstown, Nj• Support operations planners and various other stakeholders with daily and period end reporting on key metrics.• Design and generate needed reports using SAP Business Warehouse Analyzer and Tableau.• Receive and respond to ad hoc report requests from multiple sources, including supply chain, customer service, distribution, production and warehousing.• Create and maintain documentation log of requests and key reports.• Member of team working on rebuilding and streamlining various legacy reports. -
Desktop Support Specialist/Systems AnalystCorepharma Llc Jan 2013 - Feb 2015Middlesex, Nj• Provide deskside support for close to 300 users, including production facility and laboratories.• Imaging and deployment of PCs to site's users.• Creation of network accounts via Active Directory and email accounts via Exchange.• Present the IT portion of new hire orientation.• Create and disseminate security ID badges for employees.• Maintenance and repair of HP LaserJet printers.• Verify and log backup of validated systems Amega, SLIM, Medxview, SAP, Empower and Total Chrom. -
It Help Desk & Desktop SupportAshland, Inc. Jul 2007 - Jan 2013Wayne, Nj• Assisted in the integration of ISP into Ashland chemical by reimaging heritage ISP PCs to the acquiring company’s image using Microsoft System Center Configuration Manager, including at company’s locations in Toronto, Redstone Arsenal in Huntsville AL, and Calvert City KY. • Provided first and second level support for CRM systems Pivotal and Salesforce. Support for Salesforce included assistance with customizing home page & tab settings, turning a lead into an account, querying data and running reports.• Provided first and second level support for company’s ERP application SYSTEM21, including but not limited to, removing record locks and active flags and correcting imbalances between inventory and warehouse. Also provided support for SAP after ISP acquired by Ashland.• Provided remote PC assistance to users using a variety of software including Team Viewer, PC Anywhere and Windows Remote Desktop Connection.• Entered and responded to trouble tickets using BMC Express AKA iMagic and Remedy.• Created and maintained team’s SharePoint site. -
Assistant To Procurement ManagerBasf Sep 2006 - Jul 2007Florham Park, Nj• Assisted with integration of Engelhard by updating approved supplier lists for on boarded locations and replacing them on the intranet using Documentum.• Prepared and sent monthly reports detailing p-card billings to cost center leaders. Raw data on p-card charges would be pulled from American Express application into an MS Access database. Data then sorted and formatted into an Excel spreadsheet. -
Help Desk Support AnalystPfizer 2004 - 2006• Provided call center help desk support to company’s end users for business critical applications, such as LIMS, as well as general help desk issues with Microsoft Office, Windows XP operating system, and network connectivity.• An administrator of RSA SecurID accounts and key fob tokens for remote users• Push software applications to client PCs via SMS. -
Technical SupportVerizon Wireless Sep 2001 - Nov 2003Ledgewood, Nj• Provided technical support for various wireless devices. • Troubleshooting of air cards.• Updated firmware in wireless devices.
Robert Willard Skills
Administrative Assistance
Consulting
Help Desk Support
Suppliers
Chemical
Sccm
Epic Systems
New Hire Orientations
Chemistry
Service Desk
Windows
Supply Chain Management
Filter
Tableau
Coatings
Compassion
Sep Ira
Flags
Bex Reporting
Windows Xp
Windows 7
System 21
Steel Detailing
Deskside
Diagnose
Ios
Design
Isp
Pc
Security
Desktop Computers
Mars
American Express
Sms
Integration
Crm
Data Backup
Analyzer
Resolve
Pfizer
Sap Implementation
Sharepoint
Accounting
Salesforce.com
Variety Of Software
Networking
Physicians
Troubleshooting
System
Charges
Mcafee
English
Key Metrics
Software Documentation
Hospice
Resin
Reports
Umbrella Insurance
Inventory
Removing
Microsoft Office
Ingredients
Medicine
Microsoft Excel
Bmc Remedy
Red Prairie
Disaster Recovery
Polymers
Customer Service
End Users
Qlikview
Image
Intranet
Ipad Development
Reporting
Stakeholders
Customizing
Windows Xp Pro
Pivotal Crm
Call Centers
Lims
Empower
Vmware
Remote Desktop
Badges
Hardware
Bex Analyzer
Access
Cisco Vpn
Sap
Jersey
Voip
Fix
Operating Systems
Applications
Maximo
Home
Ticketing Systems
Advertising
Erp
Active
Digital Imaging
Operations
Teamviewer
Microsoft Access
Tokens
Pc Anywhere
Toronto
Change Management
Business Intelligence
Avaya Technologies
Technical Support
Documentum
Data Logging
Rsa Securid
Sql
Print Servers
Vax
Billings
Laptops
Pivotal
Cultural Heritage
Responsibility
Cost Center Management
Sharepoint Designer
Distribution
Business Intelligence Tools
Art
Purchasing
Medical Directors
Active Directory
Computer Hardware
Software Installation
Network Connectivity
Warehousing
Microsoft Exchange
Spreadsheets
Cisco Voip
Software
Pabx
Query Designer
Bmc Patrol
Adhesives
Spam
Nursing
Desktop Deployment
Pharmaceutical Industry
Supply Chain
Planners
Sap Bw
System Deployment
Farms
Unix Operating Systems
Locksmithing
Slim
Robert Willard Education Details
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Frequently Asked Questions about Robert Willard
What company does Robert Willard work for?
Robert Willard works for Teksystems Llc
What is Robert Willard's role at the current company?
Robert Willard's current role is Technical Consultant.
What is Robert Willard's email address?
Robert Willard's email address is ro****@****wer.com
What is Robert Willard's direct phone number?
Robert Willard's direct phone number is +190844*****
What schools did Robert Willard attend?
Robert Willard attended New Jersey City University.
What are some of Robert Willard's interests?
Robert Willard has interest in Creative Writing, Movies, Reading.
What skills is Robert Willard known for?
Robert Willard has skills like Administrative Assistance, Consulting, Help Desk Support, Suppliers, Chemical, Sccm, Epic Systems, New Hire Orientations, Chemistry, Service Desk, Windows, Supply Chain Management.
Who are Robert Willard's colleagues?
Robert Willard's colleagues are Trevor Jones, Madison Faria, Earl Patterson, Joshua Leishman, Tammy Sydnor-Johnson, Sheryl Gravel, Ravindra Channur.
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Robert Willard
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Robert Willard
Senior At Millsaps College. Working As A Business Analyst With Elseworks. Vice-President Of Sae At Millsaps College.Birmingham, Al -
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