Robert Willatts Email & Phone Number

Portsmouth, Gb

Portsmouth, Gb

Fareham, England, United Kingdom

Portsmouth, England, United Kingdom

• Consulted various parties face-to-face including estate agents, property managers, private landlords and members of the armed forces in a professional manner • Developed and maintained knowledge of industry standard software and completed various training courses • Provided coaching and training to new hires in order to facilitate professional development • Conducted risk assessments, audits and inspections to identify areas for increasing energy efficiency• Completed EPCs, Eco and green deal assessments in collaboration with third parties and vendors • Evaluated the readiness of property’s prior to handover to clients

Hampshire, England, United Kingdom

Carrying out government contracts to provide free of charge energy improvements to domestic properties. liaising with clients from all walks of life, determining if the client and their property are within the parameters set out by the current ECO legislation.

Portsmouth And The Po Post Code

• Consulted various parties face-to-face including estate agents, property managers, private landlords and members of the armed forces in a professional manner • Developed and maintained knowledge of industry standard software and completed various training courses • Provided coaching and training to new hires in order to facilitate professional development • Conducted risk assessments, audits and inspections to identify areas for increasing energy efficiency• Completed EPCs, Eco and green deal assessments in collaboration with third parties and vendors • Evaluated the readiness of property’s prior to handover to clients

Aylesbury

• Handled client enquires over the phone, e-mail and in person• Worked with a diverse client base covering private residents, owners and managers• Executed risk assessments and reported outcomes and recommendations to internal teams and managers• Collaborated with cross-functional teams to help achieve shared business goals• Managed high-profile clients including Morrisons, Tesco, HSBC and JD Wetherspoon pubs and hotels • Achieved a level 2 qualification with the British Pest Control Association and obtained a Constructions Skills Certification Scheme Card

Cardiff, Nottingham And Banbury

• Planned and executed teaching strategies and health and safety assessments • Evaluated student performance and organised team-based activities to promote interactive learning • Kept up to speed with curriculum standards and adapted teaching techniques to suit student strengths • Worked outside immediate area of expertise and still managed to maintain excellent levels of professionalism

Cardiff, United Kingdom

• Accurately processed claims data in internal systems • Analysed and assessed claims for fraud and potential incorrect information • Ensured compliance with FSA industry standard guidelines and company policies • Calculated pay-out financials whilst considering claim limits and account depreciation factors • Progressed claims with numerous parties including members of the public, businesses and external agencies• Handled delicate and sensitive cases including serious injuries and deaths• Provided an overview of claim outcomes to policy holders and provided clear rationale

Rhondda Cynon Taf And Caerphilly

• Completed data entry and produced training packs for staff members• Worked with internal databases, completed filing and retrieved customer paperwork • Responded to customer enquiries over email and telephone

Cardiff, United Kingdom

• Provided a unique and excellent customer service experience to clients• Handled complaints and made recommendations in order to achieve customer satisfaction in a timely manner• Explained terms of contracts to ensure clarity on service offerings • Demonstrated company offerings to prospective customers and facilitated the creation of new accounts

Pgce Biology With Balanced Science - Pass Award Achieved, Secondary Education And Teaching, Pass

Bsc Hons Environmental Biology, Biology/Biological Sciences, General, 2:Ii Hons

Activities and Societies: president of the Role play and Card Game society; vice president of the university Circus skills society, vice.

Education record

A level: Biology C, History D, Politics E. 1999-2001

Education record

GCSE: 11 G.C.S.Es: Biology A, Chemistry B, Physics B, History B, english lit B, English language B, Maths C, French C, RE C, Design Tech.