Robert Willatts Email & Phone Number

Aurora, On, Ca

Newmarket

• Acting Director in IT Director’s absence and Emergency Operations Committee alternate- Manage of IT Enterprise Business Solutions• Provide strategic recommendations for business and optimization of IT resources• Relationship management with business units to achieve business goals and priorities• Implementation of Software / Systems Development Life Cycle (SDLC) for Standard Operating Procedures (SOP) and process improvements • Responsible for managing the enhancement, implementation, support, and maintenance of enterprise applications• Development of project management governance, and methodology• Accountable for recruitment, performance management, coaching, and staff mentoring• Contract negotiation and vendor management• Administration of annual operational and capital budget requirements and decision packages• Staff performance management (KPI), motivation, vision, and encouragement through Covid-19 Pandemic• In-depth service and incident management experience incorporating ITIL best practices • Oversee maintenance and administration of business applications and related backend servers• Implementation of the 2018 IT strategic plan and IT governance • Departmental transformation and change management • Extensive experience with enterprise applications implementations and maintenance for CRM, HRIS, ESS, Financial software (JDE), CRM, and Firehouse emergency response tracking• Liaison for Information Technology and Public Works Services (IT/PWS) • Team provides enterprise application support to Finance, HR, Procurement, Legal and Central York Fire Services (CYFS)- Project Management Office (IT PMO)• Development of Information Technology Project Management Office (IT PMO)• Implement Project Development Life Cycle (PDLC), Project methodology (Waterfall and Agile) • Project Portfolio Management (PPM)• PMO Governance, policies, and procedures• Project relationship management for Finance, HR, Procurement, Legal, and including vendors

• Development of leadership skills, building on our unique corporate culture, leading the team to generate new ideas, engage staff, and implement resolutions• Projects: Digital and Community Engagement, Smart City Workshop, Soft Close Policy development, DC Process review, Digital Messaging, Coffee House, Garden Sphere, Smart Parking• Soft Close policy/protocol implementation for administration staff.• Discovery sessions, continuous improvements, process improvements, development of analysis techniques using Juice’s “Innovation in a Box” techniques (Kanban, How Might We, Good Better Best). • Innovation is the creative force within the corporation that is promoting change, understanding, and process improvement• Development Charges process improvements for the Finance and Building Business units, incorporating checkpoints and visual inspections to recover considerable funding for missed or incorrect applications

Newmarket

• Reporting to the Acting Director of Information Technology, collaborating on a master plan direction for I.T. Client Services• Supervision of Help Desk staff, recruitment, accountability, service management, monitoring KPI’s, mentoring Client Services (CS) Staff, coaching, goal setting for team, and providing work direction for staff• In-depth service management and ITIL experience. Development of IT government and processes• Process improvements (hardware, mobile device floats, How-to Guides, and email)• Project Management and implementation• Contract negotiation with major vendors (TELUS, Dell, Sharp) • 2016 Lead for facilities review of York Region’s mass immunization and vaccination facilities usage.• Coordinate with Procurement on RFP process, contracts, OECM• Responsible for budget requests for new projects, and hardware allocation breakdown for desktops, smart-phones, mobile devices• 2018 Electronic Election Technical Lead• In depth budget experience and administration of operational and capital budget

• Oversee the day-to-day operations and service provision for Client - Network - Telecommunication Services• Staff recruitment and accountability • Administration of annual operational and capital budgets• Management of Key Performance Indicators (KPI’s) and process improvements• Skilled administration of operational and capital budgets, while contributing to the future development of budget and expenditures• Mentoring staff, coaching, tracking of performance partnerships, integral in staff recruitment for all departments• Attend the Operational Leadership Team (OLT) meetings in the Director’s absence

Newmarket

• Two-month long development opportunity to oversee Corporate projects, departmental budget, improve service delivery, attend Commission meetings, and other administrative tasks • Over-site of departmental annual operational and capital budget requirements• In-depth service management ITIL experience.• Oversee WIFI improvement projects (for 3 remote locations) • Improving I.T. service delivery for end-users

Newmarket

Support and development of Enterprise Business Applications. Database Administration and project implementation

• Support of Business apps and databases, Bios database and printers, High-Risk database, Iris, Visual fox pro database, and Panorama• Project Management and implementation including project documentation and approvals (documents included: Project charter, BRD, Needs or Gap analysis, change requests, Training plan, Communication plan) - Projects completed: Schedule Soft, Online Immunization, TB project (patient video conference to their homes), Panorama Project (BIOS upgrade)• MFIPPA Privacy Assessments - Working with the Legal department to ensure that all projects would be implemented ensuring the highest level of security and privacy for the information being collected

Toronto, Ontario, Canada

Executive Mba, Business Administration And Management, General

Activities and Societies: Successfully Completed Executive MBA Essentials of Management. Leadership, Management, Human Resources, Critical.

Gdpa, Graduates Diploma In Municipal Administration

Courses: Advanced Local Government, Policy Process in Local Government, Organization Behaviour, and Local Government Management.

Project Management

Practical techniques to Plan, execute, monitor and control projects on time.

Internet Of Things (Iot), Roadmap To A Connected World

Information Technology Smart City and IOT

Certified Expert In It Management Leadership

Activities and Societies: Management Skills for an IT environment (Completed) Business Relationship Management Management Skills for an IT.

Municipal Administration Program, Introduction To Local Government

Traces the historical evolution of local government in Ontario, its adaptations to the pressures of growth and change, and the complex.

Developing Your Leadership Voice, Leadership And Professional Development

Adopt a strategic process and framework for leading change Communicate effectively to successfully implement change Apply a strategic.

Itil Foundations Certification

Industry concepts, terminology and best practices for ITIL Service Lifecycle. Including: Service Strategy Service Design Service.

Business Analysis, Advanced Associated Certificate

Managing I.T. Projects Data Modelling Requirements Gathering Risk Management Introduction to Business Analysis Documenting Requirements.

Education record