Robert Wiltfong Email and Phone Number

Data Processing - CASS with Business Objects ACE Views 7.81c, NCOA with Accuzip, Merge Purge with Doubletake 2.0, Presort with Business Objects Presort Views 8.00C, Casing with Stylelist 5.0.0.3 and parsing fields with Personator 2.2.Personalization - Printsoft Pres 4.7.2, Printshopmail 6.0.2, Scitex Dashboard 2.7.1.1 and MCS Wide Array 3.1.0.0.Graphic conversion - Quark, Indesign, PDF, Photoshop and Acrobat.Applications Development - Microsoft Visual Basic 6.0, VB.NET, Foxpro, Access and Excel.Documentation - Standard procedures, software instructions, training manuals and all programs were fully commented.Miscellanious - In charge of all service contracts, meter readings, service calls and supplies for all copiers.

Direct MailCreated and documented procedures to run Direct Mail jobs. Ran CASS, Merge Purge, Presort (Desktop Mailer and BCC) and set up the personalization programs (Printsoft PReS).Transaction MailCreated print programs that would run billing statements and other static letters. The largest automated job created consisted of 600 letters. This process would automatically determine the file type, process the data and split the data for 4 paper trays and 8 insertion stations.DevelopmentCreated many automated procedures that would run capture data sent to an FTP folder, process it and then bill it. I also created many tools to help determine if there were any problems with the data.

Managed numerous accounts, Four Account Representatives, Three Programmers and programmed Direct Mail jobs. Reviewed employees annually and determined pay increases based on individual achievements within budgetary constraints.

Assisted Account Manager by leading the programmers on the team.

Programmed Direct Mail Jobs.Mainframe programs: JCL, SyncSort, Gen Select, EZLetter, TAO mail.

Programmed numerous Direct Mail jobs.

Received calls from Clients and internal users and helped them with their security, phone and job issues. Set up user terminals, phones and made hardware support calls.

Hitachi MainframeMounting, cleaning, certifying and initializing tapes and cartridges, maintaining the cartridges within the cartridge mounting robot.Dec Unix SuperminiRunning jobs, mounting and cleaning tapes.AS/400 SuperminiRunning jobs, mounting and cleaning tapes.Prime SuperminiRunning jobs, mounting and cleaning tapes.

Ran the following high speed printers:Oce Hot and Cold fusion printers, Xerox Cut-sheet printers and Storagetech impact printers.