Robert Winebarger Email & Phone Number

Boston, Massachusetts, Us

Mansfield, Massachusetts, Us

Vista, Ca, Us

Assist with technical supportTroubleshooting network issuesHandle maintenance and installationAnswer inbound calls and provide assistanceAdministered User Accounts using Windows Active Directory and Microsoft Delegate365Provide customer service to employees in need of assistance using Spiceworks Ticketing SystemAssisted in Ransomware RecoveryTook part in Company Wide security software roll-outImaged and distributed hardware and set up users to work from home for Covid-19Managed Office 365 accounts.Helped prep and rollout VOIP change to RingCentralAssisted Users with setup and modifications of Windows MFA, including Windows Authenticator App.Worked remotely during covid using Citrix Remote Desktop

Escondido, Ca, Us

Assisted with Ransomware RecoveryTook part in Inventoring, Configuring, and deploing 150+ 2in1 devices to field employees.Provided assistance by phone, email, in-person and using ServiceNow ticket management system.Remotely assisted employees using Connectwise Automate and Control software.Supported computers, laptops, tablets, smart phones and applications.Updated Asset management using ServiceNow software.Assisted with completing a Hardware Inventory of all onsite hardware.Managed User Accounts and Computers through Azure Active DirectoryManaged Office 365 accounts.Assisted Users with setup and modifications of Windows MFA, including Windows Authenticator App.Managed and created Verizon accounts for Mobile Phones, Tablets, and Mobile Computers.

San Diego, Ca, Us

Handles help desk tickets using Zendesk ticketing service, as well as cooresponding through email and by phone.Assists with weekly backups using Backup and Replication software and tape drives.Admin all company servers, computers, phones, and printersFollowed up on outstanding requests and ensure timely resolutionAdminister all compnay accounts in Active Directory and GSuite Admin AppAdminister all Security rightsAdmin Phone Service, including assigning both phones and extensions using NetFortris’ Fonality Business Phone SystemConnect remotely to Company hardware using RealVNC enterprise and Remote Desktop ConnectionSupported audio and video equipment in conference roomsManaged and monitored internal assets to ensure accurate inventory recordsUpgrade or repair computer hardware where and when possible.Image and/or upgrade computer OS using Microsoft Deployment Tool. Supported all Business softwareAssisted in Migration from Microsoft Office to GSuite

Carlsbad, California, Us

Responsible for Remote Support calls providing technical assistance and support related to computer systems, hardware, or software, as well as overseeing a large corporate domain supporting around 20 Franchises. Creates tickets through connectwise as well as over see the Help Desk Board.Maintain cloud backups for around 50 servers

Carlsbad, California, Us

Handles calls from local clients, Schedules appointments for local IT and help desk. In Connectwise, creates tickets, invoices, scheduling. Uses Quickbooks to process and create Sales Orders, Invoices, Payments, Deposits, and Purchases from Vendors. Maintains company inventory.

New York, Us

I am a Jack-of-All-Trades, I started working as a cashier where I was tasked with fast and accurate cashiering, as well as maintaining the merchandising for the Bargain and Gift departments. I then trained in the Music Department which is almost a store onto itself. A Musicseller is responsible for the customer service, sales, cashiering, store recovery, receiving, stocking, and inventory assurance associated with the Music Department. I also provided Help Desk support for any customers who needed assistance with the Barnes and Noble Nook eReader. This ranged from setting up new customer profiles, password resets, as well as educating the customer on the capabilities of their device.Finally, I trained in the store's cafe to help cover shifts and breaks as needed. In the cafe it is all about customer service as well as accurately providing the customer's coffee and food selections.

Certificate Degree, Computer Systems Technician Program

Music Education