Robert Wright Email & Phone Number

Desktop Engineer (2017- Present)• Establish standards and develop procedures for installation and implementation of new software systems deployed by Blackhawk Network. Responsible for quality assurance of installations and deployments. Update standards and procedures to conform to new technology requirements and develop automated procedures where appropriate.• Create custom group policies and PowerShell scripts for workstations• Manage application package creations, and deliveries through SCCM• Maintain workstation security using various technologies such as endpoint protection software, data encryptions, application whitelisting, and others• Build hardware agnostic image for desktop and laptop computers• Ensure that any new Enterprise software is free from vulnerabilities, valid signed certs and rogue Network connections to an outgoing server• Complete assessments of policy and procedures of software installation while working closely with Compliance and Legal to facilitate distribution of applications• Responsible for the below roles as a Sr. Technical Support Specialist for the interim

Fenton, Mo. 63026

Administration of Group Policy, Active DirectoryPowershell ScriptingWDS (Windows Distribution Services)WSUS (Windows Server Update Services)SCCM/SQL setup for DomainHyper-V Servers for QA/ProductionPDQ Deploy for Software distribution to target PC’sNetwork monitoring and Asset ManagementServer Backups and Restores w/Symantec BackupExecSophos Enterprise Console administration for antivirus, malware, adware, custom blocking of applications such as Cloud, Social Networking, Inappropriate websitesFiberlink Encryption Security Maas360 and MobileIron for Mobile Device Management administrationSophos Safeguard Server for Centralized Encryption of DomainWS_FTP Administrator for external and internal clientsMember of the BCP Team for disaster recoveryExchange 2010 AdministrationLync AdministrationGMAIL Administrator for DomainCisco VPN connectivityTier 3 Helpdesk role for advanced issues Symantec Encryption for Card Holder Data per PCI complianceProject Management Documentation of System Process/TroubleshootingUtilize Ticketing System to process requestsPerform IT Orientation for all New EmployeesOn-Call rotation as part of the Network Operations TeamMentor Techs and Interns

Bethalto, Il.

• Monitor and troubleshoot Arch’s Enterprise network using HP Network Node Manager, Internet Security System and Packeteer software. • Resolve network connectivity issues, including a knowledge of TCP/IP, DNS, DHCP Networking, VPN connections using RSA and Pulse, internet/intranet access and authentication issues• Sharepoint Portal development• Coordinate resolution activities with system manager and 3rd party network support• Provide PC and software technical support in the use of installed or web applications by providing solutions, workarounds, advice and/or recommendations in a quick and timely manner.• Utilize phone and remote diagnostics to understand and troubleshoot service requests• Support Microsoft business products, web-based and installed applications• Obtain initial call/email information and create service request utilizing Remedy/Footprints/SysAid software• Virus/Malware neutralization with Symantec, Trend Micro and manual deletion• Maintain effective working relationships with other members of IT department and Vendors• Follow-up with customers to determine satisfaction levels• Perform, monitor and troubleshoot system backups and perform Disaster Recovery activities when required• Email Tracking utilizing Ironmail and Symantec BrightMail Gateway• Configure Windows 2008 Server builds per specification• Smart Phone configuration for BES and Mobile Iron

St. Louis, Mo.

• Computer\Application Support for the internal employees of SBC • Account Security and Permissions• Active Directory maintenance• Network connectivity troubleshooting• VPN connectivity and security

Maryland Heights, Mo.

• Responsible for Domain administration on an Windows NT 4 network. • Account creation and appropriate permission designations• Exchange setup and maintenance• Backups and Restores• Installing and troubleshooting Cat5 cabling with Fluke meters, Tone Generators• Administer telecommunications with Lucent Switch• Assist end users with Application issues, Hardware/Software support.• Mentor Level 1,2,3 Support Techs

Associate Applied Science, Information Systems Support, 3.82

Activities and Societies: Phi Theta Kappa Honor Society

Bachelor Of Applied Science (Basc), Information Systems Management