Robert Wright Email & Phone Number

• Desktop Engineer (2017- Present)
• Establish standards and develop procedures for installation and implementation of new software systems deployed by Blackhawk Network. Responsible for quality assurance of installations and deployments. Update standards.
• Create custom group policies and PowerShell scripts for workstations
• Manage application package creations, and deliveries through SCCM
• Maintain workstation security using various technologies such as endpoint protection software, data encryptions, application whitelisting, and others
• Build hardware agnostic image for desktop and laptop computers

Fenton, Mo. 63026

Administration of Group Policy, Active DirectoryPowershell ScriptingWDS (Windows Distribution Services)WSUS (Windows Server Update Services)SCCM/SQL setup for DomainHyper-V Servers for QA/ProductionPDQ Deploy for Software distribution to target PC’sNetwork monitoring and Asset ManagementServer Backups and Restores w/Symantec BackupExecSophos Enterprise.

Bethalto, Il.

• Monitor and troubleshoot Arch’s Enterprise network using HP Network Node Manager, Internet Security System and Packeteer software.
• Resolve network connectivity issues, including a knowledge of TCP/IP, DNS, DHCP Networking, VPN connections using RSA and Pulse, internet/intranet access and authentication issues
• Sharepoint Portal development
• Coordinate resolution activities with system manager and 3rd party network support
• Provide PC and software technical support in the use of installed or web applications by providing solutions, workarounds, advice and/or recommendations in a quick and timely manner.
• Utilize phone and remote diagnostics to understand and troubleshoot service requests

St. Louis, Mo.

• Computer\Application Support for the internal employees of SBC
• Account Security and Permissions
• Active Directory maintenance
• Network connectivity troubleshooting
• VPN connectivity and security

Maryland Heights, Mo.

• Responsible for Domain administration on an Windows NT 4 network.
• Account creation and appropriate permission designations
• Exchange setup and maintenance
• Backups and Restores
• Installing and troubleshooting Cat5 cabling with Fluke meters, Tone Generators
• Administer telecommunications with Lucent Switch

Associate Applied Science, Information Systems Support, 3.82

Activities and Societies: Phi Theta Kappa Honor Society

Bachelor Of Applied Science (Basc), Information Systems Management