Robert Wright Email & Phone Number

Glasgow, GB

Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

• Led project and service delivery for internal systems, including Bespoke Apps, SaaS Platforms, Networks, and Cloud Platforms.
• Managed globally positioned teams for Employee Enablement at Skyscanner in Glasgow, Scotland.
• Oversaw Device Management, AV, and Identity Management, ensuring seamless operations and efficiency.
• Configuring IT Strategies to meet the goals and mission of the company.
• Producing road maps and quarterly delivery plans to deliver the IT Strategies.
• Developing KPIs, SLAs and regular performance reporting packs to monitor service delivery.

Glasgow, Scotland, United Kingdom

Reporting to the Clan Lead, I had accountability for the Change, Implementation, Test and Application Support functions for the facilitates management platform

Glasgow

I was responsible for 2 directorates of the organisation, focusing on IT Service Delivery for those areas. As COVID hit, owned the support mechanism for Remote Working, setting up 1st line support and integrating to existing 2nd Lines. Was also heavily involved in shaping the Service Transition and Service Level Management processes.

Glasgow, United Kingdom

Reporting to the Head of IT, I was leading a Team of 5 specialists in Dynamics CRM, SharePoint, O365, Training and Support. Specific reposibility for end to end Project Management of core projects such as Platform Integrations and transition from on-prem to on-line deployments. I also configured team strategies and roadmaps to feed into the wider IT.

Glasgow

Reporting to the Head of IT Support, this was a varied role that included:- Functional Line Management of Off-Shore Application Support, Major Incident, Reporting and Operational Support Teams- Performance Governance and Problem Management of IT Related Issues for the biggest clients in the SD Worx UK and Ireland Portfolio.- IT Services Strategy Planning.

Glasgow, United Kingdom

Working on the Global CRM Solution and reporting to the CRM Application Manager. I was responsible for the Application Support of a bespoked configuration of SalesLogix CRM in the engineering section of Howden, who build industrial extraction systems for major industry and infrastructure.My duties included requirements gathering, building, testing and.

Glasgow, United Kingdom

Reporting to the company Directors of a small start up Software Consultancy, I was responsible for developing minor changes and managing the Application Support of a multi-million pound bespoke Crewing and Payroll system for their client, a Major Shipping Company. The company then progressed to be a Microsoft Dynamics, Sharepoint and Software Services.

Greenock, United Kingdom

Reporting to the Operations Co-Ordinator, I was responsible for the line management of a 15 strong team across 1st Line, 2nd Line, Back Office and User Admin functions, providing Outsourced IT Technical services to the DEFRA government agency and a major investment bank.This role included performance monitoring, problem solving and engagement with the.

Glasgow, United Kingdom

Recruited through a college initiative, I started at Norbulk Shipping part time while completing my HND at Kilmarnock College the progressed to full time. My duties included general IT Support and development. Projects Included:- Development of a Risk Management System (Risk, Accident and Near Misses).- Building of IT Desktops for vessels.- Support of.