Provided leadership, expertise and implementation of the company’s testing process, policies and procedures. Developed, documented, implemented and continuously improved the testing of the company’s Windows applications, iOS applications, and ASP.NET MVC web applications. Conducted manual and automating testing of company’s updates with the objective of increasing time to market, improving quality and customer satisfaction. Worked closely with development team to test software defects prior to software releases and tracked issues post release. Acted as Software Quality Engineer as needed.• Developed, documented, implemented and continuously improved the quality assurance process.• Developed project plans and estimates for all software quality activities.• Established procedures and guidelines for the quality assurance team and ensured team members are trained.• Evaluated customer needs and ensured requirements addressed those needs. • Identified tools to use for automated testing and established automated testing process using TestComplete. • Built automated test scripts using Playwright (JavaScript) and TestComplete. • Performed functional, regression, and performance testing of APIs using Postman, SoapUI and JMeter. • Created automated API test collections in Postman and integrated them into CI/CD pipelines.• Developed and maintained API documentation for testing and sharing across teams.• Worked with development teams to resolve API-related defects.• Developed Test Plans, Use Cases, and Test Cases.• Executed manual and automated test cases.• Gathered and reported established metrics.• Organized and led software quality projects to ensure successful and timely completion.• Tracked the progress, reported the status of assignments, and ensured roadblocks are identified and addressed.• Made recommendations, for improvement of applications, to software developers, product managers and projects stakeholders.

Carried out supervisory responsibilities in accordance with the organization’s policies. Interviewed, trained, developed employees, and appraised performance. Planned, assigned, and directed work of team members. Assigned tasks and provided direction and assistance to a team of nine Software Quality Engineers. Created product / project level documentation including testing summaries and traceability. Acted as Software Quality Engineer as needed.• Developed project plans that met the project goals, SOPPs and target dates.• Developed estimates for all software quality activities.• Developed project specific procedures and guidelines according to Standard Operating Policies and Procedures (SOPPs) and ensure team members are trained.• Evaluated customer needs and ensured functional specifications addressed those needs.• Identified tools to use for automated testing and introduced automated testing, which reduced the testing effort by 25% from previous years.• Developed System Verification and Validation Plans, System Test Protocols, Use Cases, and Test Cases.• Gathered and reported established metrics.• Organized and led software quality projects to ensure successful and timely completion including product definition, System and Beta testing, user documentation and training.• Performed functional review of Users Manuals.• Tracked the progress, reported the status of assignments, and ensured roadblocks are identified and addressed.• Employee of the Year – Haemonetics 2007

Evaluated customer needs and developed functional specifications to address those needs.• Developed System Verification and Validation Plans, System Test Plans, System Test Protocols, and System Test Cases.• Executed and documented system verification and validation activities.

Evaluated customer needs and developed functional specifications to address those needs.• Developed System Verification and Validation Plans, System Test Plans, System Test Protocols, and System Test Cases.• Executed and documented system verification and validation activities.

Received and resolved customer support calls involving system software, hardware and / or operating system problems, maintenance, and general inquiries. Troubleshot production issues by researching user complaints and inquiries using various sources of information such as the problem tracking database, system documentation (on-line and hard copy), and training materials to help resolve requests timely and accurately. • Wrote and ran scripts to perform data fixes.• Documented all support calls in a timely and accurate manner.