Timothy Santoro Email & Phone Number

Metuchen, New Jersey, United States

Metuchen, New Jersey

Montgomeryville, Pennsylvania

• Project manage trade show appearances by overlooking the design, build, and implementation processes for industry trade shows that occur every other year.
• Produce marketing campaigns for new product releases, educational material, and/or company news to produce engagement with customer base.
• Operate company's social media accounts presence with a primary focus on LinkedIn engagement and secondary focus on Facebook and Twitter.
• Manage and maintain company website by updating product information, implementing new improvements to UX, and consistently keeping website up to industry standards.

Lawrenceville, NJ

• Coordinated a team of approximately 30 technicians with the goal of repairing customer relationships via technical support.
• Managed the entire store’s repair room and oversee 500 repairs per quarter, on an average basis.
• Engaged with customers over status of repairs by updating them with calls and/or emails every 48 hours to assure a positive and constructive customer journey.
• Assisted in the distribution of new repair strategies and procedures requiring constant education and training.
• Conducted daily audits and cycle counts to adhere to a cohesive, well-kept repair chain for customer’s products

Lawrenceville, New Jersey

• Responsible for ensuring products take the final step in the supply chain by hand delivering the products to the customer’s hands
• Managed and oversaw inventory including products, parts, tools, supplies, and items in relation to our products ensuring organization and ease of access for successful sales production
• Engaged with management and leadership teams about status of products and parts to inform customers of their needs and desires in our products
• Handled all shipping and receiving, customer orders, and processing orders and inventory turnovers to develop the latest product line for the store

Lawrenceville, New Jersey

• Cooperated in a team oriented work environment where everyone works together to provide the best experience possible and a consistent work flow
• Established mutually beneficial relationships with local business owners to assist them in their growth and development using our product and software capability
• Formulated best solutions possible for the needs of the customers by implanting the Apple steps of service
• Researched and developed a comprehensive expertise of products to service customers with varying degrees of technical knowledge
• Displayed a passion about duties and the company as a whole to help inspire coworkers and customers

Trenton, NJ

• Designed and implemented a variety of customer service surveys to receive feedback on performances of various areas within the department(s) using SurveyMonkey software
• Developed initiatives to increase employee morale and provided insight on improvements to current environment
• Assisted in fundraising opportunities to increase budgets for employee engagement and recognition events

Ewing, New Jersey

• Served as a full-time, live-in mentor to approximately 60 first-year residents directly and over 550 indirectly in a residential setting
• Designed, implemented, and evaluated programs for First Year Experience (FYE) students that focus in areas of: resiliency, identity development, academic success, and community engagement
• Served on a weekly crisis rotation that can include mental, physical and emotional situations tasked with referring resident to appropriate resources when necessary
• Performed office and administrative duties weekly that assist residents daily needs from picking up their packages to signing out extra keys

Ewing, New Jersey

• Engaged in community outreach events throughout New Jersey in a summer session
• Coordinated the Big Joe Jersey Talent Show by contributing my efforts into planning, executing, and evaluating the event
• Collaborated with radio personalities, staff members, and other interns to create engaging activities and contests to help promote the station