Deliver programs within developed budget and time frames, incorporating requirements by the customer, for IT business partners. Managed a $25M PC Refresh program that replaced over 17,000 devices globally. Successfully managed a $7.5M/year budget for three programs while overseeing four project managers with 19 large scale projects utilizing both Waterfall and Agile/Scrum project methodologies.  Built and Lead cross functional teams from various internal and external organizations across multiple sites. Mentored team members to improve their project management capabilities (project requirements to implementation), communication skills and project priorities.  Interpreted and communicated the Voice of the Customer, Voice of the Business, and Critical Customer Requirements to stakeholders, project team members and Caterpillar management. Reviewed and tracked status of project deliverables providing updates and ongoing cost analysis to IT and Business Unit management.  Meet with IT and Business management to develop technical solutions to business problems that meet the business need in both time and budget. Defined project scope and objectives for large scale IT projects. Developed preliminary project plans, designs, determined necessary resources, and project timelines. Developed cost estimates and managed the budget throughout projects. Also managed the rolled-up program budgets for the Business Unit.  Identified and learned to utilize a survey tool. Created, sent and responded to 9,800 surveys for end user’s PC device choices. Discovered and mitigated email and backup issues that were causing a 40% failure rate of deployments. Established a new build area in a separate building to manage increased velocity for deployments (60 build stations). Brainstormed new deployment strategies to increase velocity. Validated spend folders globally for regional contacts.

Responsible for the delivery and deployment of enterprise infrastructure world-wide.Liaison between IT and business units for infrastructure requests. Managed approximately 35-50 customer requests at any one time. Responsible for the delivery and success of assigned projects. Optimizes results within business requirements and time constraints. Leads meetings with project team to assess status and resolves and escalates issues as they arise. Assign individual responsibilities and acts as a management resource for project team members. Conduct presentations regarding project status, issues, and risks.Establish business needs with internal customers and translate those needs to IT requirements.Develop high level project plans and infrastructure architecture with our customers and internal subject matter experts to meet the business need.Manage, mentor and coach team members and subject matter experts as needed throughout the project. Develop working relationships with internal customers and drive technical direction throughout the project.Establish a budget from the agreed upon design and work through program approval.Conduct project status updates, management presentations, and budget reviews.

Lead and manage team in executing current processes, and procedures, and develop new processes.Provided direction and leadership for seven ITIL process managers. Responsible for Incident, Problem, Change, Release, Asset, Configuration Management, Service Level Management (SLM), Service Request Management (SRM), and Knowledge Management.Provided direction for process managers and assisted in communications to upper management and the enterprise.Vendor managed service coordinator.Conducted Organizational Change Management.Created and modified project schedules using Microsoft Project to determine the delivery date of requirements, manage resources, and ensure projects remain on schedule.Established priorities and developed a work plan to best manage team members’ times.Communicated weekly project status updates to customers, sponsors and IT supervisors.

Technical infrastructure planning for Intel server platforms. Worked as a 6 Sigma Green Belt/Team Lead to manage the implementation, configuration, and architecture of the Enterprise Monitoring Framework.Delivered highly available and cost effective systems and processes by assisting customers to determine their specific server capacity needs.Worked with several 6 Sigma initiatives to deliver savings of $8.5M for Caterpillar over 5 years.Implemented best practices while simultaneously meeting customer needs and providing the best value for Caterpillar.Managed and implemented VMware Proof of Concept as a consolidated solution for Windows and Linux servers. Organized the first VMware user group inside of Caterpillar. This collaboration leveraged intellectual property between Caterpillar Business Units in an effort to utilize common processes and procedures.Facilitated retirement of all unsupported and obsolete Operating Systems from the Caterpillar Regional Information Center.

Managed desktop, server, and network for seven remote facilities in the southern United States.Responsible for the build of Intel server infrastructure, cable and rack management.Server Operations team member responsible for incident and change management of Intel server infrastructure.