Robert Murphy Fiep Email & Phone Number

Greater Sydney Area

Brisbane, Queensland, Australia

As the National Manager for Disability Employment Services, I managed the DES Grant Agreement across eight Regions within QLD, NSW, VIC, ACT, and TAS. Reporting to the General Manager of Specialist Programs, I oversaw a $10M budget and led six direct reports, including Program Managers, Performance Coaches, and Team Leaders with a total of 45 employees that serviced over 1,500 participants across 26 locations.My responsibilities included strategic and operational planning in alignment with the organization's mission, vision, and values, as well as government program objectives, internal KRAs, and budgets. I managed all aspects of operations, service delivery, compliance, quality assurance, budgeting, service commitments, policy interpretations, projects, and the risk register. Additionally, I designed service platforms, developed new business opportunities, ensured contractual compliance, and maintained relationships with peak bodies and the Department of Social Services.Key Achievements:-Improved DES program rating from 1-star in 2021 to 3-star in 2023-Enhanced NSDS audit and quality standards, achieving market-leading results-Exceeded all Key Performance Metrics from the Department of Social Services, with 36 out of 36 measures met and above national averages in 2023/24-Co-designed a new service model with industry experts, participants, and employers-Implemented a Disability Action and Inclusion Plan with the Australian Network on Disability in 2023-Undertook business process reengineering, leading to a new resource center, enhanced CRM systems, and forecasting systems-Implemented Regional Business Plans increasing performance and expanding networks-Introduced new KPI system and accountability frameworks-Reduced turnover with FY 23/24 trending below 30%By focusing on strategic and operational excellence, I drove significant improvements in service quality, compliance, and staff retention, positioning the DES program as a sector leader.

Wivenhoe

As the Regional Manager for the Wivenhoe Region, I managed the Job Active contract across eight locations and reported directly to the National Director where I oversaw a $4M budget and led a team of eight direct reports, including Site Managers, an Indigenous Mentor, a Senior Recruiter, and a Work for the Dole Advisor, with a total of 35 employees that serviced over 3,100 job seekers.During my tenure, the region's star ratings improved from 2 to 5 stars, significantly boosting profitability. Staff retention increased due to implementing regional business plans, accountability frameworks, and aligning cultural and strategic goals. This enhanced the reputation of The Salvation Army Employment Plus, making it the provider of choice for stakeholders such as local employers, Centrelink, RTOs, community services, and local government representatives. As a result, we became actively involved in the Collaborative Ipswich Jobs Council, the Wivenhoe Local Jobs Task Force, and pilot programs led by local and federal governments.Key Achievements:-Achieved industry-leading results, surpassing both regional and national averages across the performance framework, resulting in a total score of 5 stars +36.-Highest-rated region across both the performance framework and compliance measures within Employment Plus.-Exceeded revenue targets between 2018 – 2021.-Improved staff retention and reduced turnover from 150% in 2017/18 to 20% in 2020.-Selected to be a part of the Wivenhoe Region's Local Jobs Taskforce initiative with the Department of -Employment, Small Business and Training.-Consistently achieved and exceeded internal KPI targets.-Led various internal projects and working groups focusing on business planning, competency frameworks, incentive schemes, staff wellness, business analytics, service delivery models, and continuous improvement feedback.

Charlestown, New South Wales, Australia

As the Site Manager, I led a team of 6 Job Coaches and Recruiters, managing a caseload of over 700 job seekers and a portfolio of more than 100 employers with an annual site budget of 750K. During my tenure, we attained a 4-star rating, surpassing industry and market competitors which resulted in me undertaking a number of specialist project roles in QLD to assist Sites in other states to develop best practices.My duties involved fostering a high-performance culture aligned with Employment Plus's Service Delivery Model and contractual obligations. I strategically enhanced business development, employer engagement, and post-placement support, while coordinating vocational training and providing job seekers with resources and coaching to navigate the local labour market and secure sustainable employment.Additionally, I managed site expenditures, budget allocation, KPIs, and performance metrics. I interpreted business intelligence data to boost site performance and provided effective training and support for staff development. My role also included administering compliance frameworks, handling internal and external recruitment, and liaising with the Department of Employment, other service providers, and stakeholders.Key Achievements:-Improved the Site Star Ratings from 2 Stars to 4 Stars -Achieved annual revenue budget for 2016/17-Undertook 3 months of project work in QLD for the Wivenhoe and Brisbane South East Regions to assist with implementing best practices across the larger Sites between August 2017 – October 2017 which led to an internal promotion to Regional Manager for Wivenhoe in January 2018. -Responsible for implementing measures that brought the site up to the required ISO 9001 standards.

Newcastle, Australia

Newcastle/Charlestown

During my employment with Allianz Insurance as a Senior Case Manager I was responsible for managing a portfolio of over one-hundred and twenty claimants as well as for facilitating the communications between the claimants and their stakeholders which included their employers, general practitioners, rehabilitation providers, specialists, and legal representatives. I was also responsible for coordinating medical and vocational services, determining claims liability, assessing entitlements, interpreting and administering Workers Compensation legislation, as well as developing injury management and return to work plans with the overall goal of assisting both employers and injured workers to achieve successful return to work, and return to health outcomes.Some of the strategies and services required as part of the role included coordinating both fraudulent employment and medical health investigations, referring for specialist rehabilitation and re-training services, assessing suitable vocational options, reviewing treatment and surgery requests, reviewing legislative requirements and legal proceedings with legal specialists and representatives, case conferencing, and performing work capacity assessments.Key Achievements:-Was involved in transitioning existing claimants onto the amended Workers Compensation legislation that was introduced by the New South Wales government in December 2012-Was given a specialised portfolio of complex claimants to manage due to my proven ability to resolve conflict and to achieve favorable results on identified complex claims-Was responsible for managing numerous company projects that were targeted at improving data accuracy and compliance measures which resulted in greater remuneration results from WorkCover-Negotiated and liaised with claimants’ solicitors and legal representatives-Achieved the highest number of return to work outcomes and KPI's within my team on a consistent basis

Charlestown

Hunter Valley

Master Of Business Administration (Mba), Business Administration, Management And Operations

-Project Management -Strategic Management -Leadership -Financial Management -New Venture Management -Strategic Human Resource Management.

Bachelor Of Arts (B.A.), Credit

- Major Areas of Study: Ancient and Modern History - Minor Areas of Study: English Studies and Sociology - Graduated with a Credit average.

Diploma Of Human Resource Management, Human Resources Management And Services

Diploma Of Managment, Business Administration And Management, General

Certificate Iv - Work Health & Safety (Whs)

Certificate Iv - Training And Assessment, Workforce Development And Training

Including the LLN (Language, Literacy and Numeracy) competency.

Certificate Iv - Front Line Management

Certificates Of Attainment

1. Equal Employment Opportunity for Managers 2. Privacy Awareness Training 3. Fair Work Act 2009 Training 4. Remuneration and Rewards.

Certificate Ii & Iii, Retail Services