Customer Advocate
Handled 30-40 phone calls a day for various warranty companies. Assisted callers with filing warranty claims, in some cases, scheduled service calls and assigned claim numbers to callers. Assisted with re-scheduling if, for some reason, that was required. De-escalated callers who were upset when things didn't quite go right for them. Was promoted in January 2022 to be able to provide alternate solutions to issues with claims and complete the processing for them.