Roberta Moore Email & Phone Number

Major responsibilities:- Answer incoming calls and assist caller by prioritizing and routing them to the appropriate practitioner.- Assist Occupational Health Director and staff with any requests. - Order supplies, submit help desk tickets and work orders.- Run monthly workers compensation reports detailing environmental causes, workplace violence, and.

Newton, Massachusetts, United States

Major responsibilities: - Answer incoming calls by working with the customer or by prioritizing and routing them to the appropriate practitioners.- Assist doctors and nurses and medical assistants with any requests. - Complete insurance prior authorizations when needed.- Assist and direct patients and family members as applicable. Make appointments, answer.

Boston, Massachusetts, United States

Major responsibilities: - Answer multiple phone lines, prioritizing calls and routing them to the correct parties.- Assist doctors and nurses in obtaining forms, products and machines needed for patient care.- Assist and direct patients and family members as applicable.- Admit and discharge patients from floor and maintain patients’ medical charts Major.

Massachusetts, United States

Major responsibilities: - Observed and remembered details of store, conversation and overall experience.- Wrote detailed report for corporate office and filled our forms evaluating manager’s performance. Major Achievements:- Recognized for the detail and thoroughness of reports submitted; asked by manager if I would be willing to travel to other states to.

Westwood, Massachusetts, United States

Major responsibilities & Achievements:- Property manager and agent for residential rental properties: advertised, showed, ran credit reports, and drew up leases.- Managed sale of residential rental property in 2012 and generated a significant ROI.

Dedham, Massachusetts, United States

Major responsibilities & Achievements: - Managed staffing needs. - Managed all aspects of day to day running of onsite childcare facility.- Instituted monthly payment options, to ensure income for the gym, and discount for regular members.- Generated spreadsheets and reports to track facility profit and loss and calculated profitability metrics.

Norwood, Massachusetts, United States

Major responsibilities:- Supervised a team of sixteen call center representatives. Hired, rewarded, disciplined and fired staff.- Managed day to day running of call center including scheduling, monitoring, reporting and issue resolution/problem solving.- Created and implemented training on specific software license programs.- Used my training to increase.

Norwood, Massachusetts, United States

- Managed all aspects of large accounts. - Analyzed buying trends of customer accounts to increased revenue and reduce customer costs.- Researched & resolved long standing billing issue with major customer, saving customer thousands of dollars and collecting thousands in past due invoices. (The customer gave our company a business partner award in.

Norwood, Massachusetts, United States

- Managed incoming customer calls in a fast paced call center environment that demanded high performance. - Handled sales, returns, invoice resolution and all other incoming customer requests.- Knowledge of all licensing programs from our respective software manufacturers to drive increased sales.- Trained new customer service representatives through on.

Norwood, Massachusetts, United States

- Managed incoming customer fax and email requests, orders, returns.- In charge of data and order entry for the West Coast Account Specialists team.

Fitchburg, Massachusetts, United States

- Secretary to preschool director, summer camp director and all the pre-school teachers, performing any needed tasks.- Compiled student data to ensure proper billing.- Managed monthly billing necessities, invoicing and posting payments.- Completed monthly state DCFS compliance forms.- Implemented a collections program, greatly reducing outstanding, overdue.