Roberta Moore Email & Phone Number

Major responsibilities:- Answer incoming calls and assist caller by prioritizing and routing them to the appropriate practitioner.- Assist Occupational Health Director and staff with any requests. - Order supplies, submit help desk tickets and work orders.- Run monthly workers compensation reports detailing environmental causes, workplace violence, and bloodborne pathogen exposures.- Communicate with all new hires to obtain necessary documentation, complete data entry, schedule appointments for occupational health pre-employment screening.- Perform weekly HR briefing on occupational health clearance status of upcoming new hires. Major Achievements:- Created and maintain spreadsheet of old, pending, and restricted employees, to ensure compliance with regulatory and hospital occupational health policy. - Created and maintain procedure manual for various office coordinator processes/tasks.

Newton, Massachusetts, United States

Major responsibilities: - Answer incoming calls by working with the customer or by prioritizing and routing them to the appropriate practitioners.- Assist doctors and nurses and medical assistants with any requests. - Complete insurance prior authorizations when needed.- Assist and direct patients and family members as applicable. Make appointments, answer questions.- Process patients arriving for appointments, have required consents signed, collect co-payments. Perform check-out functions, including follow up appointments with other departments, ensuring all the doctors requests are met. Major Achievements:- Manager indicated she and her manager wanted me for the roll of department specialist (team lead position), which I declined for personal (FMLA) reasons. - Created all department coordinator training documents, including new hire check list to ensure proficiency in all areas.- Teamed with a co-worker to update the department reference binder, to make it more useful and user friendly. Updated many old forms and created new forms when needed. Maintained and updated all documents in reference binder when changes occurred.- Created brochure for cardiac rehab, cardiac rehab manager sent to printer for professional printing.

Boston, Massachusetts, United States

Major responsibilities: - Answer multiple phone lines, prioritizing calls and routing them to the correct parties.- Assist doctors and nurses in obtaining forms, products and machines needed for patient care.- Assist and direct patients and family members as applicable.- Admit and discharge patients from floor and maintain patients’ medical charts Major Achievements:- Assist in finding coverage when there are open shifts on the schedule- Created multiple forms implemented on unit to create a smoother, more accurate workflow.- Revised and updated multiple documents for new workflow and updated procedures.

Massachusetts, United States

Major responsibilities: - Observed and remembered details of store, conversation and overall experience.- Wrote detailed report for corporate office and filled our forms evaluating manager’s performance. Major Achievements:- Recognized for the detail and thoroughness of reports submitted; asked by manager if I would be willing to travel to other states to perform secret shopper duties and assist in hiring and training secret shoppers.

Westwood, Massachusetts, United States

Major responsibilities & Achievements:- Property manager and agent for residential rental properties: advertised, showed, ran credit reports, and drew up leases.- Managed sale of residential rental property in 2012 and generated a significant ROI.

Dedham, Massachusetts, United States

Major responsibilities & Achievements: - Managed staffing needs. - Managed all aspects of day to day running of onsite childcare facility.- Instituted monthly payment options, to ensure income for the gym, and discount for regular members.- Generated spreadsheets and reports to track facility profit and loss and calculated profitability metrics.

Norwood, Massachusetts, United States

Major responsibilities:- Supervised a team of sixteen call center representatives. Hired, rewarded, disciplined and fired staff.- Managed day to day running of call center including scheduling, monitoring, reporting and issue resolution/problem solving.- Created and implemented training on specific software license programs.- Used my training to increase customer service representative knowledge by 95%. (Quantified via testing.)

Norwood, Massachusetts, United States

- Managed all aspects of large accounts. - Analyzed buying trends of customer accounts to increased revenue and reduce customer costs.- Researched & resolved long standing billing issue with major customer, saving customer thousands of dollars and collecting thousands in past due invoices. (The customer gave our company a business partner award in response.)- On the e-commerce development team, responsible for account development and pre-launch testing.

Norwood, Massachusetts, United States

- Managed incoming customer calls in a fast paced call center environment that demanded high performance. - Handled sales, returns, invoice resolution and all other incoming customer requests.- Knowledge of all licensing programs from our respective software manufacturers to drive increased sales.- Trained new customer service representatives through on the job training.

Norwood, Massachusetts, United States

- Managed incoming customer fax and email requests, orders, returns.- In charge of data and order entry for the West Coast Account Specialists team.

Fitchburg, Massachusetts, United States

- Secretary to preschool director, summer camp director and all the pre-school teachers, performing any needed tasks.- Compiled student data to ensure proper billing.- Managed monthly billing necessities, invoicing and posting payments.- Completed monthly state DCFS compliance forms.- Implemented a collections program, greatly reducing outstanding, overdue accounts receivable. - Covered the YMCA front desk position during staffing shortages; giving tours, selling memberships, processing payments for memberships as well as preschool/camp programs.