Roberta Silva Email & Phone Number

London, Gb

London, Gb

Sales Coordinator – Brazilian Market

Meeting and exceeding targets and KPIs, achieving 108% of yearly target• Providing customers with an outstanding experience and promote Kaplan products, services and reputation.• Training new members of staff and creating a positive and motivated environment• Driving targets, KPIs and producing sales whilst also assessing sales effectiveness and efficiency.• Delivering outstanding customer experience by demonstrating an excellent knowledge of the company product and how it differs from the competition and provide customers with correct and relevant information to covert leads to sales• Liaising with senior management to ensure organisational goals were met and giving recommendations of improvements area alongside with action plans when necessary• Representing the company in education fairs in Brazil

London, United Kingdom

• Being responsible for the coordination of directs and hybrid sales in the Brazilian market: distributing leads, controlling KPIs, training and motivating a team of up to 4 consultants.• Establishing a mutual beneficial relationship with B2B customers through hybrid sales thus, assisting Kaplan to rebuild trust and improve reputation among Brazilian agents.• Liaising with Operations, Marketing, Customer Care, Sales and Country Managers to create action plans for improvement areas, creating new reports, implementing new ideas and strengthening the relationship with partners.• Representing Kaplan in fairs and presenting webinars for B2C customers.• Creating sales procedures and manuals such as Referral’s Manual and pipeline management.• Generating a net turnover of over USD 3.100.000 in 3 years

London, United Kingdom

• Successfully meeting and exceeding targets and KPIs, following up on leads, marketing campaigns and promotions; applying a needs-based approach to selling.• Proactively selling, up - selling and cross - selling the product through e-mail, phone and Skype. • Providing contracts in line with clients, budget and time and compliance requirements.• Generating a turnover of over USD 230 K direct sales in the first 6 months from over 130 students.

London, United Kingdom

• The main responsibilities of this role consist on preparing financial reports in a monthly basis to directors (including P&L and cash flow), organizing budgets, forecasting, treasury, income management, balance control, payments due, bank accounts reconciliation, data analysis and liaising with banks, governmental authorities (FCA, HMRC, Companies House, amongst others) suppliers and employees.• Being also responsible for executing foreign exchange transactions for EUR, USD and GBP including monitoring rates and closing deals for clients in the UK, Spain and Portugal, with monthly transactions of 7 million GBP in average.• Simultaneously assisting on compliance procedures, development, implementation and ensuring policies and procedures were followed accordingly. I have contributed on MoneyOne’s compliance manual review in order to meet FCA and HMRC standards and successfully represented the company on audits. This function enabled me to relate my understanding of customer and organisational needs with the required regulation.

London, United Kingdom

• This role involved customer service, overlooking the day to day of the company, receiving and handling cash• Complying with anti-money laundering regulations• Effectively negotiating currency exchange rates on a daily basis. My biggest achievement in this position was to build long-term relationships with highly profitable customers.

Master Of Science (Msc), International Business And Development

Ba (Hons), Business Management, 2:1

Executive Business English