Roberta Silva Email & Phone Number

Oxford, England, United Kingdom

While acting as Experience & Involvement Facilitator for Oxford Health NHS Foundation Trust, my day-to-day responsibilities are to develop expertise through experience forums across Oxfordshire and Buckinghamshire. I am accountable for ensuring co-production is an integral part of our mental health services. My impeccable interpersonal skills enable me to effectively communicate with mental health services, the senior management team, and experts by experience who are using mental health services.The following are my renowned contributions: Developed a culture of person-centered collaborative care within mental health services by sharing personal experiences. Improved professional competencies and skillset of the targeted audience by developing training material, workshops, and courses. Drove patient and carers retention by listening to the experiences and deploying corrective in line with feedback. Played a vital role in the completion of projects and deployment of quality improvement work by coordinating and organising experts.

Aylesbury, England, United Kingdom

During my tenure as a Team Administrator in Oasis Partnership, I finalised multiple tasks related to the management and delivery of confidential information to relevant staff. It is worth mentioning that I managed to requisition office, clinical equipment, and resource materials while maintaining the privacy of client information to build robust trust and credibility.My knowledge and proficiency in technological platforms enabled me to utilise computer-based data entry systems for data entry, text processing, and storage processes. I provided support to staff to enter information in the computer database. Monitor the operation of the confidential referral system. I oversee and re-order the required stock to maintain a continuous workflow. My role here was to manage, process, and print 300+ prescriptions every 28 days while delivering educational information and self-help materials to external agencies.Some of my key accomplishments associated with this job role include: Guaranteed a complete range of office support systems, including photocopying, distribution, effective filing system, and routine archiving. Supported team members in all facets of work and resolved complex issues to maintain a seamless workflow. Ensured timely completion of administration operations and offered secretarial support to teams and committees. Achieved desired results, boosted operational throughput, and optimised overall efficiency by training new staff.

High Wycombe, England, United Kingdom

For SMART CJS, I performed as a Support Worker/ Administrator, and my responsibilities were to implement client care plans to offer personalised support to clients. By developing care plans for clients, I built recovery processes, identified clients’ requirements, and delivered appropriate solutions.During my time here I also functioned as a health and safety representative and oversaw caseload of clients. I delivered support to clients in the community from outreach centres and home visitations. Produced minutes, established agendas, and maintained the dairy of the team.My signature achievements were the following: Ensured timely completion of given tasks by managing and coaching administration volunteers. Educated clients regarding extra services by establishing a relationship with other agencies. Gathered and recorded information by developing systems through IT packages. Engaged in leading a weekly support group of over 10 participants and introduced activities such as yoga and meditation.

High Wycombe, England, United Kingdom

At Shaw Trust I served as Training Administrator and was accountable for overseeing general office duties, including uploading documents, photocopying, petty cash management, E-procurement orders, and receptions operations.My key successes during this role were: Delivered excellent administrative support to the team through training and mentorship. Created a physical filing system for archiving documents.

I also have some additional experience in following Customer Service Representative, Tesco Supermarket Temporary Administrator, Pertemps / Hays English Teacher, Adelante Project Co-ordinator, BWHAFSThese were all great opportunities for me to accelerate my career growth.

Master'S Degree, Public Policy, Merit

Bachelor'S Degree, Anthropology & Communications