Roberta Webster Email & Phone Number

United States

· Prepare tax and title documents.· Submit all legal transfer documents to the DMV.· Receive and process paperwork from the F&I department.· Prepare payoff checks for new vehicles and trade-ins.· Input vehicle purchases.· Input inventory control information.· Register all new lease vehicles· Prepare trade-in vehicle jacketsPrepare office for daily activities to include money duties, preparing daily financial reports for owners and management teamCover other… Show more · Prepare tax and title documents.· Submit all legal transfer documents to the DMV.· Receive and process paperwork from the F&I department.· Prepare payoff checks for new vehicles and trade-ins.· Input vehicle purchases.· Input inventory control information.· Register all new lease vehicles· Prepare trade-in vehicle jacketsPrepare office for daily activities to include money duties, preparing daily financial reports for owners and management teamCover other roles as needed in the dealership (cross training and expected to perform in receptionist role for short periods of time weekly) Show less

Kansas City, Missouri, United States

Handle incoming title issues through various channels, such as email, text, and phone calls, ensuring prompt and comprehensive responses.Take ownership of title issues, seeing them through to completion or escalating them to the appropriate department or individual for assistance.Process vehicle titles from multiple states, meticulously checking for accuracy and marketability.Receive and check in all incoming titles via computer.Shipping out processed titles via Fed… Show more Handle incoming title issues through various channels, such as email, text, and phone calls, ensuring prompt and comprehensive responses.Take ownership of title issues, seeing them through to completion or escalating them to the appropriate department or individual for assistance.Process vehicle titles from multiple states, meticulously checking for accuracy and marketability.Receive and check in all incoming titles via computer.Shipping out processed titles via Fed Ex.Review all documents to make sure that all information is correct by the states requirements. Show less

Kansas City, Missouri, United States

Understand BacklotCars ecosystem of products and services and how they relate to our dealer networkTake a customer first approach to create a best in class customer experienceSupporting customers, processing their feedback and advocating for satisfactory resolutionYou are well organized and take initiative to identify and advocate for a great user experienceHave a deep understanding of all BacklotCars products/processes in order to quickly analyze customer issues for the best… Show more Understand BacklotCars ecosystem of products and services and how they relate to our dealer networkTake a customer first approach to create a best in class customer experienceSupporting customers, processing their feedback and advocating for satisfactory resolutionYou are well organized and take initiative to identify and advocate for a great user experienceHave a deep understanding of all BacklotCars products/processes in order to quickly analyze customer issues for the best resolutionAbility to understand and escalate complex issues and know the appropriate stakeholders to partner with for resolutionOversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of BacklotCars’ servicesIdentify at-risk scenarios and work with internal/external stakeholders to build & enact solutionsDevelop client relationships to incorporate a deep understanding of client goalsAssist management with training new employeesAssist with Transport and Title questionsSkillsets used - Intercom, Pipedrive, Textline, Aircall, Mixpanel, Domo, TextExpander, Google Suite, Slack, Monday.com, Bosssite, Super Dispatch, Show less

Kansas City, Kansas, United States

Provide a variety of customer support services through the mail, telephone, and direct personal contact.Process orders and assignments.Enter data into computer system.Reference pricing and delivery information.Respond to customer questions, complaints and requests.Set up new records and maintain existing records.Perform word processing assignments, filing and related clerical duties.Process all necessary paperwork in preparation for auction day, securing necessary… Show more Provide a variety of customer support services through the mail, telephone, and direct personal contact.Process orders and assignments.Enter data into computer system.Reference pricing and delivery information.Respond to customer questions, complaints and requests.Set up new records and maintain existing records.Perform word processing assignments, filing and related clerical duties.Process all necessary paperwork in preparation for auction day, securing necessary approvals.Follow well-established procedures and under close direction of supervisor.May process automobile titles.Assist with other office functions as needed.Processing Accounts payable. Skill Set: ASAP, Outlook, Microsoft words suite, Show less