Robert Chaffee Email and Phone Number

▪ Visit 72 schools per week to provide books and gifts; set up school display programs and fundraising events.▪ Complete 7 sales cycles per school year; develop and promote product mix targeted to teachers and school staff.▪ Cultivate and maintain strong, positive relationships with administrators, teachers, and staff members.▪ Streamlined processes and operations; worked with business owner to optimize routes and decrease travel expense.▪ Increased sales, reduced costs, and improved profitability by changing order lead time and eliminating backorders.▪ Boosted overall sales in excess of 10% in 2012; currently tracking to increase revenue 6%+ in 2013.

▪ Oversee all operations of small, non-profit independent senior living facility with accommodations for 6 individuals.▪ Direct activities of manager, work with board of directors to manage regulatory compliance and operations; develop relationships with community leaders and organizations to increase fundraising opportunities.▪ Build relationships with area physicians, county agencies, and home health care organizations to secure referrals and distribute information about Manor Home and the services provided. ▪ Develop marketing strategies and initiatives including web site, Facebook page, brochures, and community outreach.

▪ Established/expanded from 3 locations to 16; generated $4.5+ million annual revenue. Managed P&L/operations, business development, and staffing.▪ Selected sites, negotiated leases, and conducted salon planning/design.▪ Directed build-out of salons; worked with architects, contractors, and vendors to open on time and on budget.▪ Recruited and hired up to 160 staff including stylists and managers to oversee individual locations and teams; managed the HR function, including benefits and compensation. ▪ Provided mentoring program for stylists and training to increase employee engagement/retention, and ensure high customer satisfaction.▪ Developed staff compensation program, including incentives to boost employee engagement.▪ Sourced, evaluated, and selected vendors/suppliers. Negotiated favorable contracts and volume discounts.▪ Managed purchasing, inventory, budgeting, and oversaw back-office operations including accounting, invoicing, accounts payable, accounts receivable, and cost control.▪ Created marketing campaigns and sales strategies that included marketing channels like direct mail, radio, television, and print advertising, as well social media and web site marketing, coupons, logos, jingles, and telemarketing campaigns. ▪ Conducted market and customer satisfactions surveys to assess client needs and strengthen competitive advantage.▪ Raised $300K+ through PR and charitable donation programs including "Style for a Cure" initiatives for local Jerry Lewis MDA telethon, Susan G. Komen Foundation, and the Carol Baldwin Foundation.▪ Developed Area Distributors Association, a group of ≈50 franchise owners; developed the organization and shared best practices, marketing ideas, and process improvements.▪ Planned/organized annual distributors meetings, including venue selection, catering, and accommodations; brought in vendors to pitch products and negotiate volume discounts for members.▪ Sold franchise locations and closed business in 2008.