Rob Miller Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia

• Supervise the planning, development, prioritization and implementation of our core product platform to conform to new framework, design and user experience for over 10K clients• Develop and implemented the product vision and strategy for the SDLC implementation of cross-functional teams to build multiple B2B SaaS products for integration within core platform• Conduct user research interviews to facilitate design of wireframes to focus on user experience, customer satisfaction, and… Show more • Supervise the planning, development, prioritization and implementation of our core product platform to conform to new framework, design and user experience for over 10K clients• Develop and implemented the product vision and strategy for the SDLC implementation of cross-functional teams to build multiple B2B SaaS products for integration within core platform• Conduct user research interviews to facilitate design of wireframes to focus on user experience, customer satisfaction, and competitive balance for evolution of platform objectives• Team leader focusing on communication, planning, individual growth, and collaboration to ensure that PMs can successfully lead projects and teams• Set up metrics dashboards to identify product trends and KPI’s to actively define needed solutions for product maturation and leadership presentations Show less

• Completed discovery, user research, UX wireframing exercises, market reviews, requirement documentation and leading development team to launch new product with our core platform• Executed product launch readiness with departments throughout the organization to ensure pricing, marketing strategy, training, documentation and customer support were structured• Created a variety of analytics reports to monitor product usage, trends, and opportunities for which I was responsible to… Show more • Completed discovery, user research, UX wireframing exercises, market reviews, requirement documentation and leading development team to launch new product with our core platform• Executed product launch readiness with departments throughout the organization to ensure pricing, marketing strategy, training, documentation and customer support were structured• Created a variety of analytics reports to monitor product usage, trends, and opportunities for which I was responsible to communicating to leadership• Onboarded and managed Product Owners while responsible for their growth, learning plans, role objectives, mentoring, support, and continuing as a steady and reliable leader Show less

Greater Atlanta Area

• Implemented user research, stakeholder connections, marketing, sales and support plans to launch new stand-alone product that experienced immediate revenue and growth• Thorough competitive analysis and documented requirements to ensure product introduction would fulfill client needs and provide marketing and sales with an enticing feature-set to drive adoption• Led a development team towards strategic goals, roadmap initiatives and product enhancements to support continued evolution… Show more • Implemented user research, stakeholder connections, marketing, sales and support plans to launch new stand-alone product that experienced immediate revenue and growth• Thorough competitive analysis and documented requirements to ensure product introduction would fulfill client needs and provide marketing and sales with an enticing feature-set to drive adoption• Led a development team towards strategic goals, roadmap initiatives and product enhancements to support continued evolution of product improvement• Responsible for product stability, triage of issues and ongoing direct client and stakeholder communication to collect feedback and establish product objectives Show less

Provided guidance to the development team for all aspects of website, IVR, and mobile strategies by working directly with sales and senior management. Delivered documentation and project planning while incorporating needs and expectations from clients, third-party partners, and internal expectations towards growing the product.• Responsible for communication of project scope, initiatives, roadmap and strategy with C-level suite, sales, marketing and customer support• Facilitated… Show more Provided guidance to the development team for all aspects of website, IVR, and mobile strategies by working directly with sales and senior management. Delivered documentation and project planning while incorporating needs and expectations from clients, third-party partners, and internal expectations towards growing the product.• Responsible for communication of project scope, initiatives, roadmap and strategy with C-level suite, sales, marketing and customer support• Facilitated the standardization of reporting methods and analysis, product documentation, project templates, Scrum methodology and introduction of an agile environment• Identified and evaluated development needs based on sales and client interactions in addition to market needs to create product requirements to grow revenue and retention• Implemented and oversaw all development projects from inception, through requirement building, stakeholder and steering committee communications and sales and CS prep for delivery• Performed Scrum master role to ensure each team member is equipped with the tasks, knowledge, and resources to obtain a productive day while moving projects through their lifecycle Show less

Greater Atlanta Area

Responsible for overseeing and assigning responsibilities for both new and ongoing projects to development team. Maintaining client relationship by addressing client needs and accounting for resources to address incoming project schedule. Acting in a project management role to define business requirements and create accompanying documentation.• Responsible for the coordination, oversight and client relationships for all development efforts with high value clients ($15M & $5M annual… Show more Responsible for overseeing and assigning responsibilities for both new and ongoing projects to development team. Maintaining client relationship by addressing client needs and accounting for resources to address incoming project schedule. Acting in a project management role to define business requirements and create accompanying documentation.• Responsible for the coordination, oversight and client relationships for all development efforts with high value clients ($15M & $5M annual revenue)• Worked closely with senior management to assist in overall company strategy towards business development as it pertained to our core products• Defined requirements, scope, testing processes and delivery strategy by working with stakeholders to facilitate best possible user experience and timing for training, support and roll-out to 20K+ users• Oversaw a team of developers, Product Managers and QA analysts across multiple development initiatives and clients• Developed technical user manuals, quick-start guides, and provided training for users and call-centers via ongoing support and in-person visits Show less

New York, New York, United States

Promoted to function as key interface with clients, account managers, and programmers in the development of a Sybase contact database and premium messaging module for a new generation of web-based financial services information tools, representing a major system enhancement. Member of a team of 4 charged with project managing major strategic system development, reporting directly to senior management. • Utilized account and product management experience to documents requirement for the… Show more Promoted to function as key interface with clients, account managers, and programmers in the development of a Sybase contact database and premium messaging module for a new generation of web-based financial services information tools, representing a major system enhancement. Member of a team of 4 charged with project managing major strategic system development, reporting directly to senior management. • Utilized account and product management experience to documents requirement for the development of new databases and messaging system• Documented functional specs and use-cases for products managed• Delivered training and support for new products to groups throughout the organization• Exceeded customer satisfaction goals for three years, with exceptional client retention• Instrumental role in the successful migration from a client-server software application to a state-of-the art web-based tool with minimal service interruption to clients• Instrumental in closing on contracts with over 20% of all company clients as one of only three technical experts selected to support sales initiatives• Installed client-server software application at client sites in accordance with contracts and delivered training for senior executives with minimal technical expertise• Developed extensive understanding of user requirements and incorporated into subsequent client-server application and web-based iterations of the product Show less