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Robert A. Email & Phone Number
Service Optimisation Lead | Telephone and Online
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✓ Verified Jul 2026
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Role
Service Optimisation Lead | Telephone and Online
Location
Melbourne, Victoria, Australia
Who is Robert A.? Overview
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Quick answer
Robert A. is listed as Service Optimisation Lead | Telephone and Online based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Robert A..
Robert A. previously worked as Service Optimisation Lead | Telephone and Online at Good Shepherd Australia New Zealand and Service Optimisation Lead | Telephone and Online at Good Shepherd Australia New Zealand.
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Profile bio
About Robert A.
With a focus on driving operational excellence and sustainable growth, I lead transformative initiatives that optimise service delivery and enhance business performance. As a Strategic Optimisation Leader, I specialise in process improvements, CRM implementation, and stakeholder engagement, ensuring that organisational goals are consistently aligned with strategic outcomes.Throughout my career, I’ve harnessed technology, data insights, and partnerships to create scalable solutions that elevate client experiences and deliver measurable results. My approach is collaborative, working closely with teams to develop impactful strategies that navigate change and build long-term success.
4 roles
Robert A. work experience
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Service Optimisation Lead | Telephone And Online
Service Optimisation Lead at Good Shepherd Australia New Zealand involved streamlining operational processes, enhancing service delivery, and ensuring compliance with regulations. The role focused on managing stakeholder relationships, implementing strategic initiatives, and resolving system issues to minimise disruptions and improve efficiency across programs.
Feb 2020 - Jul 2024
Business Analyst
Supported key projects, including CRM and Loan Management System implementations. Led CRM rollout and harmonisation projects, and delivered Agile sprints efficiently. Managed successful transitions for multiple initiatives and provided detailed data analysis with actionable insights.
Sep 2020 - Jun 2024
Corporate Partnerships
Contributed to the successful proof of concept for a business-funded community service program, shifting from traditional government funding. This was pivotal in developing partnerships with Commonwealth Bank, Haven Home Safe, and Hollard, contributing to the Corporate Partners Program and enhancing Good Shepherd’s business collaboration impact.Expanded program by launching Woolworths Wellbeing Program in New Zealand with Countdown; provided operational oversight until transition to Good Shepherd New Zealand.
Feb 2018 - Jan 2020
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What is Robert A.'s role at their current company?
Robert A. is listed as Service Optimisation Lead | Telephone and Online.
Where is Robert A. based?
Robert A. is based in Melbourne, Victoria, Australia.
What companies has Robert A. worked for?
Robert A. has worked for Good Shepherd Australia New Zealand.
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