Help desk, software support, and customer service:- Triage walk-in computer problems and set client expectations- Provide phone and/or remote support for home users- Facilitate communication within the tech team- Maintain positive client experience- Create and implement software training classes for home usersOffice management and bookkeeping:- Manage CRM and RMM software system- Coordinate front office activities- Create and deliver customer invoices- Process customer payments- Monitor past due accounts and work with clients for payment- Maintain client files - Manage inventory documentationWebsite creation:- Create customer websites using WordPress including copywriting, editing, design, photo-editing, and customer experience- Train clients on managing their site- Review and update website content

As Account Services Coordinator at OSD, I manage the implementation of our clients' content marketing plans using Hubspot, WordPress, Basecamp and Function Point. I work with clients on all aspects of their content marketing plan, making sure they are comfortable and understand the process. I submit deliverables to clients for review, manage their changes internally and document their final approval. I ensure our team researches, writes, edits, and designs all of the content we create -- blogs, newsletters, emails and premium pieces -- according to our strategy and editorial calendars. Internally, I work with other project managers, designers and developers to help meet the needs of our clients including tasks such as proofreading, testing, onboarding and training. Working with our administrative team, I coordinate the invoicing and job costing processes. I also contribute creatively when I can and have done photo shoots, props for catalogs and blog writing.I have a heart for exceeding the expectations of OSD's clients!

My role at OSD includes daily administrative work, managing our time tracking and job costing application, editing, proofreading, creating approval documents for clients, organizing company sponsored events, writing for social media and supporting management, web development and creative teams.

Mephibosheth Ministries is a 501(c)3 non-profit serving adults who have developmental disabilities throughout Central Indiana. The Way Community meets twice per week for a wide variety of activities designed to build friendships, vocational skills, social skills as well as provide many community activities. As the coordinator, I planned and implemented the calendar of activities, managed budgets and collected fees, organized volunteers and communicated with participants and parents.