R. Kevin Ali. {L.I.O.N.} Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Nashville, Tn, Us

Manage and coordinate day to day operations of the primary revenue generating software system in a Healthcare collections environment Debt Manager.Ensuring software jobs and SQL Stored procedures complete Monitoring System HealthTrouble shooting system access and availability issues in an interconnected 3000 user work from Home environment.Ad-Hoc reporting and data pull requestsEscalated end user issueLead on Windows 2016/2019 IPUEnsured financial regulation and PCI complianceCoordinate a variety of infrastructure and software projects to assist management in achieving productivity and profitability goals while minimizing impact to user downtime. Coordinate weekly, monthly and quarterly status meetings with business unit managers, directors, IT Executives and Corporate level executives. Meet with vendors, developers and contractors to achieve business objectives, manage costs and be apprised of latest technology needs and trends.Filter for all user requests as well as for developers plans, functioning as Business Analyst and Project Manager in requirements gathering, charter development, scheduling, communication and work break down structure.

Wayne, Pa, Us

Leads and supports a variety of customer driven implementation and functionality addition projects. Functions as change management lead and advocate. Facilitate JAD sessions for SAP ABAP developers and customers. Function as point of first contact and path to resolution for customer issues. Address customer concerns and issues in absence of Service Delivery Manager, especially during times of un-expected service outages. Functions as liaison between internal Sungard support teams to deliver solutions, resolutions and changes that maintains high availability of customers applications and systems.Perform SAP + Oracle Implementations and management Network, and Facility projects and tasks as assigned.* Create technical documents and help manuals for inclusion in application help menus and online/offline documentation. Created user step by step guides and manual user test scripts. * Demonstrate macro external customer knowledge by serving as a "path to a solution" for all service requestors and demonstrate he/she has an understanding of client first tier support processes and specific client host functional purposes and relative importance to the customers' critical business processes.* Demonstrate knowledge of required customer Service Level Agreement (SLA) support processes such that functional steps of Change Requests and Trouble Ticket submissions can be reviewed and followed with or for customers or internal personnel.* Explicitly follow approved service request capture procedures and explicitly follows approved change request capture procedures.* Communicate a service request number and an expected next communication on every customer interaction and documents this in the call management system.* Follow internal customer interactions and expectations:o Manages the boundary interface with the external customer such that instructions to the technical resource assigned are clear and concise.

Remote user PC call in support

Provides System Analysis, Administration and Project Management for $75 million manufacturing facility. Serves as Primary contact and coordinator for all IT needs: planning, purchases, budgeting, vendor contact, vendor supervision, project management, user training, needs + business analysis, process flows, product identification, system + Supply Chain process implementation. Full life cycle implementations. Directed IT governance principles to achieve business objectives. JAD sessions with Flexibility developer/report writer and department heads.Weekly JAD sessions with department heads during ERP implementation. Monthly meeting with President to document adherence to strategic IT business plan.CRM custom Software Needs analysis and Project Management of customized web-based CRM application (Aqua)of php front end and MY SQL backend. Worked with Marketing and Sales Departments in Business Analyst role. Formulated user acceptance testing plans.Deployed; and maintained Public website domain www.dnpribbons.com which increased companies market presence and profile.Documented order flow from Customer, Production, shipping, distribution to supply chainManufacturing Process flow management and interface with ERP SystemERP Migration/Implementation from ver. 6-7 Exact Software Macola + BTrieve to SQL 2000Implementation of Shop Floor Control and HRM Modules of Macola ERP suiteERP Migration/Implementation from Macola ver. 7 to Exact Software Macola ES/E-SynergyMigration to latest E-Commerce (E-Synergy)suite of Exact Software using Active Directory + Sharepoint Provided Business and Process flow Analysis for all departments relative to ERP Software, CRM Software and E-Synergy ProjectUpgraded Macola ERP transactional database back-end from B-Trieve to SQL 7.0 to improve reporting ability, speed and stability and long term business objectivesPlanned and implementing Customer based E-commerce solution (April 2002) to achieve channel data delivery

Documented Assets for moves and retirementNoted licensing and hardware for asset recovery and eventual disposition

Provided Systems and Project management for $100 million+ brokerage firm. Cost savings achieved by web technology.Planned and designed Y2K strategy for entire company computer network system. Project management, user training, needs + business analysis, process flows, product identification, system + process implementation.Trained internal users and field brokers on system and software usage. Managed all installations, systems, software upgrades and deployments involving the following duties: NEC Phone system deployment, (ACD Management and Phone User Management). Managed Network Renumbering, MS Mail to Exchange Planning, Internet Access from Web ramp to T1, NT service Pack Upgrades, Back Up and Offsite Storage Strategy, Folder Permissions, Win 98 Deployment, and Website testing and maintenance.Managed implementation and collaborated on process workflow of OPTIKA Optical Imaging SystemNew Database Server Deployment and Upgrades from Fox 2.6 to Visual Fox 6.0 Visual Fox Database and application deploymentSoftware and Systems Beta TesterResponsible for Quote and systems procurement; Implemented Outlook/ExchangeRollout of HTML and JAVA based customer and broker trading interface NET EXCHANGE Pro (A Pershing/DLJ Direct Product)

Washington, Dc, Us

Randolph Afb, Tx, Us

Masters, Business Administration

Bachelor Of Science, Management Information Systems

Environmental Science