Rob Mills Email & Phone Number

Houston, Texas, Us

• Cost Trend Analysis• Anomaly Detection • Budgeting • Azure/AWS/GCP• Strategy Development• Cloud Compliance

San Francisco, California, Us

• Lead requirements gathering sessions for BRD, FSD and user story creation for existing Wells Fargo application suite.• Serve as key liaison to business stakeholders for onboarding of Anti Money Laundering application.• Perform audits to ensure that application meets Wells Fargo net new guidelines for documentation and policy governance. • Partner with Dev team and Stakeholders to create architecture and design documentation.• Create and remediate change requests and arbitrations for server patching, database moves and application migration.

San Francisco, California, Us

♣ Acts as a liaison between client area and application teams by planning, conducting, and directing application migrations to Enterprise Cloud Platform (Cloud Foundry, Azure)♣ Act as an internal consultant within Cloud Services team by using quality tools and process definition/improvement procedures to streamline processes♣ Conduct Game Planning sessions with stakeholders, application teams and business partners to identify technical specifications, risks, and migration dependencies.♣ Manage change request approvals, arbitrations and document management

Charlotte, Nc, Us

• Managed the creation and revision of the ITSM workspace catalog for the BMC MyTechnology platform release• Created and edited technical documentation including BRD’s, SRD’s and Service Design Packages.• Lead QA testing for BMC code release rollouts 2016-2017

San Francisco, California, Us

Served as the lead BA for 5-7 enterprise hardware procurement projects at a given time. Organized and coordinated with cross- functional teams for: requirements gathering & documentation, Joint Application Design (JAD), status reporting, user acceptance testing, change management, and hardware deployment.Liaison between the LOB, Project Managers and design architects, for facilitating design sessions, requirements gathering meetings, and weekly status review meetings.Highlights included but not limited to:● Created and drove the timeline, project plan and requirements for Wells Fargo datacenter build out, resulting in improved business intelligence, and increased analytics data access capabilities from 13 to 24 months.● Successfully planned, organized and procured 18 servers, resulting in the migration of Wells Fargo Home Mortgage division to VoIP technology● Assigned as lone Change Management BA for Production Test Environment department, tasked with the creation, updating and validation of all Change Requests department wide.● Created process flows and MS Project templates for various procurement scenarios, resulting in increased efficiency and reduced project life cycles.

Chesapeake, Virginia, Us

• Serve as a liaison between Family Dollar Project management and field technicians.• Responsible for the deployment, tracking, installation, configuration and troubleshooting of network LAN/WAN hardware, POS equipment, UPS power supply units and retail peripherals.• Work closely with Store personnel, vendors, sub-contractors and Project management to ensure the successful completion of project goals, while meeting or exceeding deadlines.• Lead the technology renovation of over 200 existing stores, and the setup of over 120 New store projects in fiscal year 2012.• Responsible for EMS surveyor management, monitoring, and issue resolution.• Networking of Cisco 1841 and 1921 routers, Cisco 2950 and 2960 switches, and Leviton patch panels, to function in a retail environment. • Update and maintain required documentation for numerous projects and their deployment deadlines. • Office technology support, including Laptop/Desktop troubleshooting, imaging, RAM upgrades and removals, and peripheral maintenance

Arlington, Va, Us

• Configuration and maintenance of VSAT (2.4m 3.8m), iDirect 5000 series satellite modems, Paradise Modems, as well as Cisco switches and routers. • Coordinate with department managers, Military Leadership and IT staff for major site changes. • Cat 5/6 cabling, Rack mounting, Server management• Add and Assign user rights and access levels in a highly secure environment.• Proactively perform preventive maintenance checks and configuration changes on LAN/WAN equipment, satellites, printers, fax machines and Cisco wireless equipment. • Direct operations and installation of Ku-Band VSAT (2.4m 3.8m), iDirect Modem 5000 series, Paradise Modems, as well as Cisco switches and routers. • Managing customer service expectations by ensuring applications are supported to exceptional service levels for military and contract personnel.• Served as lone Help desk administrator at Camp Stone military base, servicing over 130 U.S. contractors.

Holmdel, New Jersey, Us

•Employee Subject Matter Expert (SME), chosen to train and mentor new as well as tenured employees with day to day operational issues.•Successfully handled upwards of 50 inbound technical calls per day, while maintaining at least a 90% first call resolution score (85% goal). •Networking and configuration of CPE routers, switches, VoIP telephony and other LAN equipment within a help desk environment. •Troubleshooting of Ethernet, T1, fiber optic cabling and connections •Chosen as one of 12 members of Vonage Think Tank, responsible for streamlining business practices, resulting in companywide increases in customer satisfaction and issue resolution scores.

Communications Theory

Education record

Education record