Roberta Rogers, Pmp Csm Email & Phone Number

Directed daily tasks for development, QA and product release for a team of 8 developers and 3 QA resources. Managed scope and release schedule for five product lines, one product re-platforming and one new product. Released 95% of products on schedule and within budget, while triaging schedule-altering customer-specific releases. Led team in documenting requirements and breaking down tasks for time estimation and scheduling. • Managed scope, deliverables and resource assignments for existing and new products during concurrent development life cycles following an Agile Scrum methodology• Presented product road map and priorities to executive, sales, professional services and technical support teams• Performed triage of defect remediation and backlogging of development tasks• Created a collaborative environment with Support and Services teams to ensure understanding of requirements, risk, timeline - prioritizing escalations based on financial justification and customer satisfaction

Responsible for delivering up to 20 concurrent implementation projects. Key projects include several million-dollar projects for multi-national Fortune 500 companies. 90% of projects agreeing to post-implementation survey scored a 10/10 on customer satisfaction. Responsible for managing project schedules to maximize consultant and project manager utilization. Guided delivery for both fixed bid and time and materials to maximize project revenue. • Remotely project managed global data migration and coexistence projects end-to-end, maintaining high customer satisfaction and adherence to cost containment. Projects were both on-premises and/or SaaS.• Managed project resource schedule – balancing sales-driven start dates and resource proficiency• Provided formal and informal feedback to delivery consultants, assisted line managers with reviews and development planning• Assisted with pre-sales solutioning – including presentations, workshops, product demonstrations, internal strategic sessions and writing Statements of Work, including several closed $1M proposals with one positioning a $500k upsell (which closed)• Project manager for inaugural deployments of Binary Tree’s Products for new migration platforms requiring crisp alignment between development and consulting team

Provided technical leadership in product implementation and change management while ensuring strong brand representation.• Provided customer-focused implementation of migration and application analysis products• Led client teams in performing migrations while driving training, enabling self-sufficiency• Modified production code to perform customer specific requirements. Developed agents to enhance product requirements. Provided code review for other consultants

• Analyzed helpdesk metrics utilizing Excel and SQL Reporting Services for process improvement• Created reports for monthly billing to business units

• Lotus Notes Administrator responsible for all collaboration services for the 11K+ users supported from three main datacenters located in the US, China, and Germany• Senior administrator overseeing server architecture and environment changes • Technical lead/architect for disaster recovery processes for the messaging environment• Managed the deployment of mail templates and system upgrades• Created processes for documenting solutions and processes used by both the Helpdesk and Desktop Support staff